POSITION: Shop Attendant (2)

LOCATION: Kitwe, Town Centre

Role Description
At KEB Beauty Shop, the shop attendant is responsible for creating a positive and pleasant shopping experience for customers while maintaining the store’s efficiency and operations.

Educational Requirements and attributes

• Full Grade twelve Certificate
• Certificate in Marketing and sales will be an added advantage.
• Experience in the sales, ideally in a beauty shop or salon would be an advantage
• Excellent attention to detail, problem solving,  ability to work well with others
• Strong persuasive and communication skills
• Patient and able to remain calm under pressure
• Ability to use initiative
• Customer service skills.

Key Responsibilities                                                                                          

• Customer Service: Greeting and assisting customers in a friendly and professional manner. Providing product information, answering questions, and helping customers find the items they need.
• Sales: Actively promoting products and services to increase sales. Suggesting complementary items, upselling, and cross-selling to enhance the customer’s shopping experience.
• Cash Handling: Processing transactions, handling payments, and providing accurate change. Operating cash registers, handling mobile payments, or other payment systems.
• Stocking Shelves: Replenishing merchandise on the sales floor to maintain adequate stock levels. Ensuring products are neatly displayed and organized.
• Merchandising: Arranging and displaying products to attract customers and highlight promotions or new items effectively.
• Inventory Management: Assisting with inventory counts and reporting discrepancies to management. Ensuring products are properly labeled with prices and information.
• Handling Complaints: Addressing customer complaints and concerns in a professional and timely manner. Finding solutions to resolve issues and ensuring customer satisfaction.
• Cleaning and Maintenance: Keeping the store clean, tidy, and organized. Performing routine cleaning tasks to create a pleasant shopping environment.
• Product Knowledge: Staying informed about product features, specifications, and benefits to provide accurate information to customers.
• Security: Monitoring the store for potential theft or shoplifting and reporting any suspicious activities to security or management.
• Restocking: Unpacking and stocking merchandise received from suppliers in the storage area and restocking it on the sales floor.
• Opening and Closing Duties: Preparing the store for opening and securing it at the end of the day. This may involve tasks like cash reconciliation, turning off lights, and setting the alarm.
• Telephone and Online Support: Answering phone calls and assisting customers with inquiries or orders placed online.
• Promotions and Events: Assisting with in-store promotions, sales events, and product launches.
• Any other duties may be assigned.