The Zambia Industrial Commercial Bank Limited (ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through provision of customer centric banking solutions to its chosen segments in support of commercialisation and industrialisation of the Zambian economy “24/7”. In line with its mission, the Bank is seeking to recruit highly motivated, result-oriented, well qualified and experienced professionals to fill the following vacancies.

SETTLEMENTS AND PROCESSING OFFICER

Reporting to the Manager – Cards and Channels the jobholder will be responsible for monitoring clearing and processing settlement for Mastercard, VISA and NFS incoming and outgoing card settlements files for ZICB cardholders in alignment with established rules regulations and procedures for the smooth running of operations.

Qualifications and Experience Required:

• Grade 12 School Certificate or GCE Equivalent
• Bachelor’s degree in Banking and Finance or Business Administration or ACCA/CIMA or Degree in any relevant field
• Minimum of Two (2) years of relevant experience

Skills Required to undertake the Role:

• Conversant with Mastercard, VISA and NFS services
• Good knowledge of the banking industry and regulatory environment
• Excellent communication skills both oral and written
• Excellent time management and decision-making skills while effectively handling high volume situations with the management over-site
• Strong customer service, analytical and decision-making skills
• Aggressive, persistent and inquisitive personality
• Ability to write routine reports and correspondence
• Language skills, ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals