POSITION PROFILE

Position: Senior Support Engineer

Location: Lusaka, Zambia

Contract: Permanent

Probationary Period: 3 Months

Submissions: [email protected]

Reporting Manager: Head – Technical Services.

Who’s Hiring?

NetOne is a leading technology services Group based in Lusaka, Zambia. Since its inception is 2007 the group has grown to be Zambia’s leading technology service provider offering a range of solutions including client computing and enterprise business solutions with long standing relationships with leading OEM manufacturers across the ICT sector. NetOne owns and operates Zambia’s first Tier III carrier neutral data offering colocation services, infrastructure as a service and software as service. NetOne also owns and operates the Swish Pay platform enabling digital payments from consumer to merchant through its integrations with Visa, MasterCard and Mobile Money platforms. The group continues to innovate in launching new products to the Zambian market and is therefore looking to grow our team!

If you are an individual that believes in career progression, innovative, fearless and want to be on the winning team, we are the team for you!

The position of Senior Support Engineer is a role within the NetOne Group assuming responsibilities in NetOne Information Technology Ltd. The position requires an individual who is a good communicator and is a team-player able to build on team skill-set.

RESPONSIBILITIES

• Site surveying, planning, installation, and commissioning of LAN, MAN, and WAN network projects.
• Configure/Troubleshoot network devices such as firewalls, routers, switches, etc.
• Configure/Troubleshoot Routing protocols – EIGRP, OSPF, BGP
• Configure/Troubleshoot Application protocols – HTTP, HTTPS, FTP, SMTP, SNMP, SSL etc.
• Configure/Troubleshoot Network Monitoring software.
• Configure/Troubleshoot WiFi Access Points.
• Extensive Knowledge of IP addressing and TCP/IP networking.
• Monitor network performance and integrity.
• Experience with network diagnostic, monitoring, and analysis tools (e.g. Solar Winds, PRTG, and other network tools)
• Able to do network crimping and fiber splicing.
• Software and Hardware installation and troubleshooting.
• Support Data Center Architecture – Network, Server, Storage
• Experience in Virtualization is an added value.
• Configure and deploy virtual machines on the VMware or Hyper-V platform for both internal and external customers.
• Excellent technical knowledge of Windows administrative server roles and services.
• Support and troubleshoot applications hosted on Windows Server and Desktop operating systems.
• CCTV Installation and configurations.
• Installation and configuration of Access control.
• Perform vendor management activities such as coordination with ISP, Telecoms, and other third party providers
• Perform quality work on all service requests/incidents.
• Able to operate with minimal supervision
• Able to operate within customer standard operating procedures
• Open for 24×7 availability
• Configure and install software, servers, routers and other network devices
• Resolve issues tiers of support have escalated by troubleshooting cloud and local infrastructure
• Automate tasks and monitor their effectiveness
• Mentor team members on technical issues
• Create, oversee and test security measures (e.g. access authentication and disaster recovery)
• Maintain complete technical documentation
• Suggest improvements to network performance, capacity and scalability

KNOWLEDGE, SKILLS AND ABILITIES

The following knowledge, skills, and abilities may be acquired through a combination of formal schooling, self-education, prior experience, or on-the-job training.

• Bachelor’s Degree in Computer Science, Information Technology, or related field
• Industry-related experience as a Senior Network/Support Engineer, Network Administrator
• Must Have Professional certification (e.g. CCNP, CCDP)
• Solid background in network administration and architecture
• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
• Familiarity with access control models and network security
• Knowledge of coding languages for scripting (e.g Python, Perl)
• Experience with network diagnostic, monitoring and analysis tools (e.g. Solar Winds network tools)
• Solid understanding of network operating systems (JUNOS, Cisco IOS)
• Sharp troubleshooting skills
• Ability to work independently
• Organizational and mentoring skills