We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: Senior Manager Compliance

This function is responsible for leading the development, implementation, and management of the compliance program to evaluate the effectiveness of compliance controls established to comply with applicable regulatory requirements and internal policies and procedures for MTN.

Under the supervision of the General Manager Risk and Compliance, below are the Key Job Responsibilities:

• Build and maintain a compliance universe for both regulatory obligation and policies and processes, that will be used as the base for development, enhancement, monitoring and oversight over compliance requirements in this space;
• Hold relevant business units accountable for the implementation of effective strategies to ensure compliance to all relevant laws and regulations and policies, processes, procedures and standards;
• Stay abreast of all relevant compliance and regulatory requirements, assess the impact of these and assess whether the business is adequately informed to prepare for changes;
• Work with the MTN Regulatory functions and provide input into Regulatory policies/regulations, legislative framework and future impact of new Regulatory policies and legislation – with a specific focus on the impact of such regulations or policies on MTN’s business;
• Monitor the effective cascading of the Compliance strategy into the Compliance Monitoring business plans to ensure vertical alignment and horizontal integration with other interfacing strategies;
• Promote and support a risk minimizing culture in alignment with Compliance’s role as the second line of defence;
• Monitor compliance to relevant laws and regulations and policies and processes, through the introduction and execution of an effective compliance program;
• Provide input into development of new MTN policies around AML, Ethics, and other compliance sub-functions;
• Implement standards for testing methodologies, techniques and procedures and conduct robust quality standard programme;
• Deliver an effective second line of defence through the operationalization of the Compliance Monitoring and Testing model across MTN;
• Monitor and report to MTN leadership on the compliance of best practice and processes;
• Maintain continuous oversight of collection and dissemination of any regulatory, Compliance Monitoring and Testing and audit issues in order to provide ongoing advice and guidance to the GM: Risk and Compliance;
• Lobby key stakeholders to shape and change policy and draft legislation impacting on Compliance;
• Understand the impact of potential changes driven by regulators, industry, marketplace, and/or legal environment and report these back to MTN Management;
• Execute compliance audit programs to determine organisational vulnerabilities and highlight risks;
• Analyze Regulatory trends and perform risk assessments to identify areas of impact. Adapt the compliance monitoring programs and company policies and processes accordingly. Assess whether the business is informed accordingly in order to proactively prepare for changes;
• Manage the preparation and recommend the departmental budget and monitor financial performance versus the budget while ensuring all departmental activities are conducted in line with the approved guidelines;
• Evaluate the effectiveness of existing policies and procedures, and work with business units to initiate enhancements as identified;
• Act as a subject matter expert for issues related to policies, processes and procedures;
• Drive continuous improvement on standardization of processes across MTN along with business units leading to an improved internal control environment;
• Establish training programs on monitoring and testing requirements. Create awareness within the business on compliance monitoring and testing programs and methodologies;
• Review the quality of Compliance Monitoring and Testing programs and continuously strive to improve their maturity;
• Report on monitoring and testing results to the GM: Risk and Compliance and assist with relevant Exco and Board reporting;
• Provide input into strategies for ensuring future compliance and mitigation of risk i.e. Material legislations, fines and reporting requirements for various regulators;
• Manage the effective achievement of assigned objectives, through the GM: Risk and Compliance, for the department by setting individual objectives, managing performance, developing and motivating staff to maximise departmental performance;
• Act as a link between third line assurance functions such as internal audit and first line audit;
• Lead the review and discussion on proposed policy changes recommended by Exco;
• Assume the role of Data Privacy/Protection Officer;
• Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements

• Grade 12 certificate with 5 credits or better of which English and Mathematics are a must;
• Minimum 7 years of Compliance Experience, with at least 3 years in an Enterprise Risk / Risk environment in a medium to large organization and at least 3 years in a management role;
• Professional qualification like Certified Compliance Officer, Certificate Risk Management, CIA, CISA etc;
• MBA or Masters advantageous;
• Relevant certification / accreditation / membership with professional body as required for role;
• Experience in risk assessments is mandatory;
• Experience in working across diverse cultures and geographies (advantageous);
• Understanding of risk environments for telco industry sector is advantageous;
• Understanding of emerging markets is advantageous;

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

• Lead with Care
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Hand delivered applications will not be accepted.

Note: that only shortlisted candidates will be contacted.