JOB SUMMARY

To assist with the management of ICT Systems by ensuring IT services are available through proactive management of IT Applications, Infrastructure and quality user support.

JOB SPECIFICATIONS

• Setting up of new computers and installation of approved applications and drivers.
• Monitoring and management of company server.
• Configuration and troubleshooting of computer hardware, applications and networks.
• Active Directory administration as well as troubleshooting and resolving email issues.
• Monitoring network and IT infrastructure.
• Provide support with the Bulk Message System.
• Assist with the day-to-day administration of the Service Desk.
• Configuration and update of VOIP system.
• Provide support for business applications, patching and vulnerability management.
• Provide support with the Biometric and CCTV systems.

MINIMUM ENTRY REQUIREMENTS

• Bachelor’s Degree in Information Technology or a related field.
• ITIL or CompTIA + qualifications will be an added advantage.
• At least 2 years work experience in an IT support role in a fast paced business setup.
• Financial services exposure will be an added advantage.

OTHER REQUIREMENTS

• Effective oral and written communication skills
• Strong analytical and problem-solving skills
• Resilient
• Ability to work well under minimum supervision
• Proactive and self-motivated
• Attention to detail and ability to work accurately
• Maintain the highest level of confidentiality and integrity
• High level of Discipline