SALES SUPERVISOR X 3 (LUSAKA, KITWE AND SOLWEZI)

PremierCredit is Zambia’s leading and fastest growing International financial technology (fintech) company operating in emerging markets in Southern Africa. The company operates an online microlending and Investment platform for small businesses and individuals, making financial services inclusive, accessible, and affordable.

As part of our expansion plan, we are inviting applications from suitably qualified, experienced, ambitious, self-motivated individuals to apply for the position of Sales Supervisor.

JOB BRIEF

A Sales Supervisor at PremierCredit is a crucial role responsible for leading and managing a team of sales representatives to achieve sales targets and drive revenue growth for the company.

Key Duties and Responsibilities

• Create, build, and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Understand customer needs and offer solutions and support.
• Organize and coordinate sales representatives’ schedules.
• Supervise sales representatives and assistants.
• Work with sales team when closing sales.
• Assist sales representatives and team to meet and exceed goals.
• Research potential leads from business directories, market trends, or digital resources
• Recruit, hire, and train new sales representatives
• Receive and report on all sales leads.
• Answer potential customer questions and follow-up call questions
• Track weekly, monthly, and quarterly performance and sales metrics.
• Meet all sales quotas and goals.

Education and Work Experience

• At least Diploma in business administration, business, or related field preferred.
• Minimum two (2) years’ previous experience in customer support, client services, sales, or a related field.
• Demonstrated and proven sales results
• Basic computer skills, with emphasis on MS Office and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts; may include entering and tracking sales.
• Focused on customer service.
• Excellent verbal and written communication skills
• Persuasive and goal-oriented
• In-depth understanding of company services and its position in the market
• Excellent customer care and focus; ability to assess customers’ needs and provide correct answer,
• Path, troubleshooting, or method for a positive customer experience.
• Ability to multitask, prioritize, and manage time efficiently.
• Valid Driver’s License, Class B or Higher.