Company: Eastern Tropical Fruits Company Limited

Job Purpose

Facilitate cold and warm calls to prospective leads, schedule and follow through on calls with leads and current customers.
Answer all lead and customer questions accurately, prioritize and escalate lead and customer questions as needed.
Promote specific products as directed by upper management.
Inform leads and customer of current promotion and discounts.
Maintain positive business and customer relationships in the effort to extend customer lifetime value.
Develop strategies for more effective sales, both individually and as part of a team.
Track all appointments sales status reports, for manager review.
Perform cost benefit analysis for prospective customers and advise on appropriate purchase option.
Builds business by identifying and selling prospects, maintaining relationships with clients.
Identifies business opportunities by identifying prospects and evaluating their position in the industry, researching, and analysing sales options.
Sells products by establishing contact and developing relationships with prospects, recommending solutions.
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
Prepares reports by collecting, analysing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as assigned.

Key Responsibilities

As above.

Knowledge, Skills, Qualifications and Experience

Grade 12 certificate.
Diploma in Marketing or relevant field.
Three (3) years’ work experience in similar position.
Member of Zambia Institute of Marketing (ZIM).