Muchinzi Investments Limited is a leading supplier of general building materials for construction and maintenance projects. Our extensive range of high-quality materials includes everything from cement and steel to plumbing fixtures and electrical components.In addition to our supply services, we also offer laser engraving of personalized gifts on wood. Whether you’re looking to add a special touch to a gift or create customized items for your home or business, our engraving services can help bring your vision to life. At Muchinzi Investments Limited, we are committed to providing top-notch products and services to our customers. Our team of experienced professionals are dedicated to ensuring that your construction projects run smoothly and efficiently, while our engraving specialists are skilled in creating stunning, one-of-a-kind pieces that are sure to impress.

KEY PERFORMANCE AREAS, CORE ACTIVITIES and ACCOUNTABILITIES
1. Drive and develop customer relationships
a) Build professional relationships with key customers through regular visits and reviews in order to understand, anticipate and meet their needs
b) Plan and implement call cycles to ensure that appropriate time is spent in visits to service all existing customers regularly and also to recruit new/ potential customers
c) Ensure customer satisfaction by visiting customers regularly and being accessible to them as and when they require advice/information/query resolution
d) Visit contractors on site and establish their needs
e) Recommend the correct quantities for the right applications, highlighting to customers to attract orders
f) Update customers with new price lists during visits
g) Review customer profitability prior to visits and follow up on details of any outstanding payments
h) Complete a full call report for every customer visit including a review of how we are servicing the customer and provide feedback to management.
i) Provide regular weekly and monthly feedback, review and reporting (as required) to management regarding competitors and their pricing, customer/ contractor needs, account problems, complaints and the resolution thereof, special requirements
2. Recruit, retain and grow new customers
a) Monitor and analyze customer deflections, contact lost customers to re-establish relationships and follow up on dormant accounts in order to analyze the growth of your customer base
b) Actively seek new business through cold canvassing, identifying and visiting new sites and following up on all leads
c) Establish needs of new customers and advise correct products for correct applications in order to satisfy these needs
e) Obtain orders and ensure they are processed and delivered on time
f) Ensure visible exposure for MUCHINZI INVESTMENTS LIMITED on site to help attract new business
3. Achieve sales and margin targets
a) Develop and implement action plans to achieve sales and gross profit budgets and targets agreed with management
b) Accurately calculate margin on cost prices to arrive at appropriate selling prices ensuring that the required margin will be achieved.

Qualifications and Skills

1) Hold a Bachelor’s degree in Business, Marketing, or a related field (preferred).
2) Have a minimum of 2 years’ experience in marketing or sales.
3) Familiarity with CRM tools and sales management software

Skills:

Strong communication, negotiation, and interpersonal skills.
Self-motivated, goal-oriented, and capable of working independently.
Time management and organizational skills.

Key Performance Indicators (KPIs)

Sales revenue and growth.
Number of new accounts acquired.
Client retention rate.
Accuracy of sales forecasts.