EMPLOYMENT OPPORTUNITY

Business Description

Samutela Phones and Accessories is a leading electronic business dedicated to providing high-
quality technology products and exceptional customer service. Our vision is to become the leading
electronic firm in technology through continuous innovation and creativity. We are committed to
serving our customers effectively by offering a diverse range of electronics and accessories,
ensuring that our products meet the highest standards of quality and reliability. Our goal is to drive
the future of technology with our forward-thinking approach and unwavering dedication to
excellence.

Job Title: Sales Attendant

Location: Samutela Phones and Accessories, Great North Road, Opposite Mulungushi University
Main Campus, Kabwe
Employment Type: Full-Time

Salary: Competitive, based on experience

1. Job Purpose

To provide exceptional customer service and support sales operations at Samutela Phones and
Accessories, ensuring a positive shopping experience for customers and achieving sales targets.

2. Key Responsibilities

– Customer Service: Greet and assist customers in a friendly and professional manner. Address
customer inquiries and provide product information.
– Sales Support: Actively promote and sell phones, Laptops, accessories, and related products.
Achieve individual and store sales targets.
– Product Knowledge: Maintain up-to-date knowledge of the products, including features,
specifications, and pricing. Educate customers on product benefits.
– Inventory Management: Assist with stock management, including receiving deliveries, stocking
shelves, and conducting inventory checks.
– Point of Sale: Operate the cash register, process transactions accurately, and handle cash and
credit card payments.
– Store Maintenance: Ensure the store is clean, organized, and well-presented. Replenish stock and
arrange merchandise attractively.
– Customer Feedback: Collect and relay customer feedback to the Sales Manager for improving
service and product offerings.
– Compliance: Adhere to company policies and procedures, including health and safety
regulations.

3. Key Performance Indicators (KPIs)

– Sales Targets: Achievement of individual sales targets and contribution to overall store sales
goals.
– Customer Satisfaction: Positive customer feedback and high levels of customer service.
– Transaction Accuracy: Accuracy in processing transactions and handling cash.
– Store Presentation: Cleanliness and organization of the store and merchandise displays.
– Inventory Accuracy: Proper management of stock levels and inventory records.

4. Qualifications

– High School Grade 12 certificate.
– Holder of Green National Registration Card (NRC)
– Proven experience in retail sales or customer service.
– Basic knowledge of electronics and mobile phones.
– Proficiency in using point-of-sale (POS) systems.

Preferred:

– Previous experience in a similar retail environment.
– Familiarity with mobile phone and accessory brands and features.
– Sales or customer service certification.

5. Skills and Competencies

– Customer Service: Excellent interpersonal skills with a focus on providing exceptional customer
service.
– Sales Skills: Strong sales abilities and a proactive approach to achieving sales targets.
– Product Knowledge: Ability to quickly learn and retain product information.
– Communication: Effective verbal communication skills and the ability to engage with customers.
– Organizational Skills: Ability to manage multiple tasks, including sales, inventory, and store
maintenance.
– Attention to Detail: Accuracy in handling transactions and managing inventory.

6. Working Conditions

– Location: Samutela Phones and Accessories, Great North Road, Opposite Mulungushi
University, Kabwe.
– Hours: Standard retail hours with flexibility for additional shifts as needed.
– Physical Requirements: Ability to stand for extended periods and handle physical tasks such as
stocking shelves.
-Only candidate residing within PCC area will be considered for this position.