DUTIES AND RESPOSIBILITIES

•  Maintain positive business relationships with customers to maximize sales
• Supply supervisors with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Ensuring that stock is requested on time and the sales floor is fully packed with all fast moving and customer most wanted items.
• Help set the direction for the sales channels in respect of standards and operating policies.
• Responsible for trade marketing, point of sales and brand development in respective sale channels.
• Keep track of stock level and shrinkages.
• Follow up on customer quotations.
• Ensure that all sales books are fully updated and circulated to the Sales Officer.
• Always ensure to confirm stock after each stock taking is done.
• Resolve customer complaints promptly to maintain high satisfaction and positive relationships.
• Continuously improve through feedback by performing cost-benefit and needs analysis of existing/potential customers to meet their needs
• Expedite the resolutions of customer’s problems and complaints to maximize customer’s satisfactions
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Ensuring that the company procedures and laid down rules are followed
• Greet customers warmly and provide assistance as needed
• Educate customers about product features, promotions and loyalty programs to enhance sales
• Ensure smooth and organized management of customer data, sales activities, and follow up schedules.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Restock shelves and display areas as needed to ensure product efficiently.
• Ensure smooth and organized management of customer data, sales activities, and follow – up schedules
• Maintain detailed and up- to date records of client interactions in the system provided by the organization.
• Ensuring that monthly reports are submitted on the 5th of every month
• Maintain a clean, organized, and visually appealing sales flow
• Any other duty assigned by the supervisor.

MINIMUM REQUIREMENTS

• Full Grade 12 Certificate
• Certificate, Diploma In sales and marketing, computer or any relevant certificate – Added Advantage
• Digital Marketing – Added Advantage
• Knowledge and hands on experience in sales & Marketing– Added Advantage
• Must have a Minimum of 1 years’ working experience