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Job Summary

• An interface between Back Office and Front line staff. To facilitate workflow for onward processing between the two so that the later minimise movements from their work stations hence improving the quality of service to customers.
• Perform any other duties as assigned by the line Manager.

Job Description

Transaction Processing 40%

Check and ensure that all entries are duly signed before processing. Ensure laid down due diligence procedures including FTOS is observed.
Perform teller remote authorisation for Cashiers transactions.
Ensure all items being sent to other departments. are recorded /scheduled and have a Rotation number. Keep a control copy to track Turnaround Time (TAT). Chase for acknowledgements for outstanding control sheets. Escalate to Branch Manager or BOM if not resolved.
Work on all instructions immediately upon receipt to avoid loss of business due to delays. Finish all the day’s work within the normal working hours.
Ensure that all account opening mandates are checked for quality assurance before they are sent to Record Management department for archiving.
Rigour 5%

Conduct Snap checks as assigned and within the agreed time frames.
Hold keys for the Strong Room without any compromise.
Loading of Loan Applications and other customer instructions on Sybrin.
Work with the operations manager to reconcile branch expenses

Customer Service 5%

Always practice the tenets of TCF (Treating Customers Fairly)
Respond to telephonic customer inquiries.
Act as principle point of contact between retail and operations through escalating all Back Office inquiries to the relevant depts. and tracking the turnaround time.

Cash and ATM Management Procedures – 40%

Responsible for managing the vault and all cash supplies on the tills (beginning and end of day and intra-day )as well as cash sorting and CIT repatriation.
Ensure call over for cashier vouchers and ZRA transactions is carried out.
Ensure that the CIT end to end procedures are adhered to.
Supervise cashiers and ensure timely resolution of cash differences.
Perform Cashiers regular surprise checks and maintain a record of the checks for audit trail.
Monitor cash levels held by the cashiers and in the vault throughout the day to ensure that both elements are within limits.
Order Branch cash from cash provider or central Bank in accordance with limits set by the country head office.
Assist with daily reconciliation of Branch total cash and immediately escalate all cash issues directly to the Branch Manager or BOM in accordance with current procedures.
Ensure cash is packed /bundled correctly by front line/Tellers.
Count all cash received or dispensed in detail to ensure that errors are avoided .The Bank has a zero tolerance policy for teller/cash errors and appropriate action will be taken, which may include formal disciplinary procedures.
Own and manage internal Branch Ops queries and complaints related to cash by taking ownership and resolving in a timely manner.
Ensure that Bulk stock of controlled stationery is balancing daily.
Take stock and account for the working stock controlled stationery boxes to be locked in the vault as part of the close of day Branch checks.
Ensure that all cash transaction records are kept meticulously and in accordance with Bank procedures. Ensure you make such documents
available for review /control purposes when required.

Hold one of the two keys to the vault and/or strong room without compromising.
Reconcile vault cash daily i.e. at the beginning and at the end of each day, as well as when cash is restocked in the course of the day.
Responsible for managing the cash in the ATM and all cash supplies to the ATM
Monitor cash levels in the ATM and replenish and ensure that ATMs are operating within Limits
Respond to ATM calls within 30 min
Order ATM cash from the vault
Reconciliation of ATM on a daily basis in the morning and before 13hrs daily
Ensure Cash is packed correctly and well sorted before feeding the ATMs
Carefully count the cash before loading into the ATM and ensure that the ATMs are balancing
Follow the ATM complaint management process and resolve ATM queries as per process
Undertake other ATM custodian duties as required in order to provide excellent services
Maintain ATM uptime at 98%

Branch Administration 5%

Receive, open and sort internal mail not marked confidential and deliver to the relevant areas for follow up action.
Ensure all outgoing mail from the branch is collected by the external provider daily. Follow up with the provider when items are not collected timely.
Complete daily/ monthly / quarterly/annual returns for signoff by the Branch Manager or BOM

Act as one of the Systems Administrator for Start and End of Day and user maintenance.
Report all branch system failures to local IT help desk. Conduct system checks as directed by IT and ensure any unresolved issues are taken up by IT. Escalate outstanding issues to the Team Leader/Branch Manager when required.

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards
Ensure that branch security systems are in working order
Ensure all health and safety issues are addressed

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)