EMPLOYMENT OPPORTUNITIES

A Chain Liquor Store Business is looking for the following:
1. Retail Managers (2) Lusaka & Kitwe
1. Job Description : Retail Manager
(Managing Three Shops Across Towns)
Job Title: Retail Manager
Location: Lusaka & Kitwe
Reports To: Director
Employment Type: Full-Time
Job Summary
The Retail Manager will oversee the operations of three liquor store branches located across different towns.
This role involves ensuring operational efficiency, meeting sales targets,
managing staff, maintaining inventory, and delivering excellent customer service across all
stores. The Retail Manager will also be responsible for implementing policies and strategies to
maximize profitability and compliance with local liquor regulations.
Key Responsibilities
1. Operational Management.
– Oversee the day-to-day operations of all three stores, ensuring consistency and efficiency.
– Develop and implement standard operating procedures (SOPs) for each store.
– Conduct regular store visits to assess performance and resolve operational issues.
– Ensure stores maintain high standards of cleanliness, organization, and product display.
2. Sales and Financial Performance.
– Monitor sales performance for each store and identify opportunities to increase revenue.
– Set monthly and annual sales targets for stores and staff.
– Analyze sales reports to identify trends, slow-moving products, and customer preferences.
– Develop and execute marketing and promotional campaigns to boost sales.
– Ensure proper cash handling, daily sales reconciliations, and deposit of cash into the bank.
3. Staff Management.
– Recruit, train, and supervise store managers and retail staff across all locations.
– Schedule shifts and allocate resources to ensure adequate coverage in all stores.
– Monitor staff performance and provide coaching, feedback, and development plans.
– Address disciplinary issues and resolve conflicts promptly and professionally.
– Motivate staff to deliver excellent customer service and achieve sales targets.
4. Inventory and Stock Management.
– Monitor inventory levels in each store to prevent stockouts and overstocking.
– Coordinate with suppliers to ensure timely and cost-effective procurement of products.
– Perform regular stock audits and ensure accuracy in inventory records.

– Manage pricing strategies, discounts, and promotions to optimize sales and reduce waste.
– Oversee the implementation of loss prevention measures to minimize theft and shrinkage..
5. Compliance and Legal Requirements.
– Ensure all stores operate in compliance with local liquor laws and regulations.
– Obtain and renew all necessary licenses and permits for each location.
– Train staff on the legal requirements for selling alcohol (e.g., age verification).
– Enforce company policies and procedures to maintain a safe and compliant retail environment.
6. Customer Service Excellence.
– Foster a customer-centric culture across all stores.
– Handle escalated customer complaints and provide effective resolutions.
– Monitor customer feedback and implement improvements to enhance the shopping
experience.
7. Reporting and Communication.
– Provide weekly and monthly performance reports to the Director.
– Share updates and communicate company goals and policies to store managers and staff.
– Collaborate with the General Manager to develop business strategies and budgets.
8. Travel.
– Travel between store locations regularly to ensure consistent oversight and support.
– Attend meetings and training sessions as required.
Qualifications.
Education
– Bachelor’s degree in Business Administration, Retail Management, or a related field (preferred
but not required).

Other Requirements: – Valid driver’s license for travel between stores. – Flexibility to work irregular hours during busy seasons or inventory audits
Experience.
– At least 3–5 years of experience in retail management, preferably in the liquor or FMCG
industry.

Other Requirements: – Valid driver’s license for travel between stores. – Flexibility to work irregular hours during busy seasons or inventory audits
– Proven experience managing multiple retail locations is an advantage.
Skills and Competencies
– Strong leadership and team management skills.
– Excellent organizational and multitasking abilities.
– Analytical skills for interpreting sales data and financial reports.
– Proficiency in inventory management systems and point-of-sale (POS) software.
– Exceptional customer service and interpersonal skills.
– In-depth knowledge of liquor products and trends (preferred).
– Strong understanding of liquor laws and regulations.
– Ability to travel frequently between store locations.
Key Performance Indicators (KPIs)
– Achievement of sales targets across all stores.
– Reduction in stock variances and shrinkage.
– Customer satisfaction scores.

– Staff performance and retention rates.
– Compliance with liquor laws and company policies.
Compensation
– Competitive salary based on experience.
– Performance-based bonuses.
– Travel and accommodation allowances (if applicable).
– Staff discounts and other benefits.