Job Title: Retail Assistant
Company: Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto
Location: Garden House (White Wall Fence Area), Lusaka
Reporting to: Retail Support Officer
Position Type: Full-time

About Us:
Emerging Cooking Solutions (Zambia) Limited, trading as SupaMoto, is a leading player in the Advanced Biomass Cooking sector, dedicated to creating positive global impacts. As a Zambian/Swedish joint venture, we introduce clean-burning modern cook-stoves that use renewable cooking fuel pellets. Our locally produced pellets are an affordable and eco-friendly alternative to charcoal, promoting environmental sustainability and addressing the challenge of deforestation. We are a young, dynamic start-up company committed to growth and innovation, and we are seeking a dedicated and enthusiastic individual to join our team as a Retail Assistant.

Position Overview:
The Retail Assistant will play a crucial role in the daily operations of our shop, ensuring a high standard of customer service and efficient store management. This position involves assisting customers, managing inventory, and maintaining an organized and welcoming store environment.

Key Responsibilities:

• Customer Service: Greet and assist customers in locating products, providing information on product features, prices, and availability, and ensuring a positive shopping experience.
• Sales Support: Process sales transactions accurately, including facilitating mobile money payments and issuing delivery notes. Assist customers with inquiries and purchases.
• Inventory Management: Organize displays, monitor inventory levels, and assist in receiving and checking deliveries.
• Store Maintenance: Maintain a clean, organized, and visually appealing store environment. Report any maintenance issues to the Retail Support Supervisor.
• Merchandising: Ensure that all items are well displayed and accessible to customers.
• Compliance: Adhere to all company policies, procedures, and health and safety guidelines, ensuring a safe and secure store environment.

Key Performance Indicators (KPI):

• Customer Satisfaction: Maintain a high level of customer satisfaction by delivering prompt and friendly service.
• Inventory Accuracy: Ensure accurate stock levels through effective inventory management.
• Store Presentation: Consistently maintain a clean, organized, and visually appealing store.

Skill Requirements:

• Strong communication and interpersonal skills
• Ability to work efficiently in a fast-paced environment
• Basic mathematical skills for handling transactions
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Proficiency in basic computer applications (e.g., MS Word, Excel)

Additional Requirements:

• Previous experience in retail or customer service is preferred
• Flexibility to work Saturdays is required
• A certificate in Sales, Customer Service or equivalent is required
• Interest in and commitment to environmental sustainability and eco-friendly products