Our Client, a restaurant in Ndola seeks highly confident and experienced Restaurant/Floor Managers who are results-driven eager to meet sales goals by hiring and training competent staff, overseeing kitchen operations, and motivating staff during busy hours. Also responsible for making needed changes to the menu, ordering ingredients for the kitchen staff, and gathering feedback from customers

REPORTING STRUCTURE
Reporting To: Operations Manager
Interacts With: Management, Clients, Customers, Employees

JOB DESCRIPTION
Hire and train staff members
Ensure that health and safety protocols are adhered to
Ensure regulatory compliance of restaurant at all times
Keep a meticulous record of income and expenses
Order ingredients in the correct quantities for the kitchen staff.
Communicate with customers to receive feedback and manage complaints
Open and close the restaurant on time.
Good knowledge of hospitality health and safety and regulatory requirements

CANDIDATE SPECIFICATION
Experience: 2 years plus
Education Level: Certificate Level
Qualifications: A high school qualification or equivalent
Software: MS Office
Equipment: Job related
Knowledge Of: Hospitality Industry
Skills To: Displaying strong leadership skills, excellent interpersonal skills, bookkeeping knowledge, good human resource management skills
Ability To: Professionally address customer complaints
Other Requirements: Able to multitask and remain calm in stressful situations.

ORGANISATION
Industry: Hospitality/Food Services
Culture: Professional, Customer focused
Gender Profile: Mixed
Age Profile: Any

TERMS AND CONDITIONS
Employment: Permanent
Location: Ndola, Zambia
Remuneration: Negotiable