Brand-new coffee shop/cafè opening soon in Lusaka. We’re passionate about serving the best coffee and offering a welcoming atmosphere for our guests. We are excited to create a unique experience for our customers and are looking for a talented and enthusiastic Restaurant/Cafè Manager to join our team.

Job Description:

We are seeking a dynamic and experienced Restaurant/Cafè Manager to lead our team and oversee all operations. The ideal candidate will have a passion for coffee and customer service, as well as strong leadership skills.

Key Responsibilities:

• Manage Daily Operations: Oversee all aspects of the Cafè,  including opening and closing procedures, inventory management, and ensuring a clean and safe environment.
• Team Leadership: Recruit, train, and motivate staff to deliver excellent service and foster a positive work environment.
• Customer Service: Ensure that every customer has a fantastic experience, handling inquiries and feedback with professionalism and care.
• Financial Management: Monitor budgets, control costs, and maximize profitability through effective management of resources.
• Marketing and Promotion: Collaborate with marketing teams to develop and implement strategies to attract new customers and retain existing ones.
• Quality Control: Maintain high standards of food and beverage quality, presentation, and service.

Qualifications:

• Proven experience as a Restaurant/Cafe Manager or similar role in the hospitality industry
• Formal qualification in Hospitality and or Business Management would be advantageous.
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Excellent organizational and multitasking skills
• Passion for coffee and customer service
• Experience with financial planning and budget management
• Knowledge of health and safety regulations

Benefits:

• Salary and bonus structure
• Opportunities for career growth and development
• Supportive and friendly work environment