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28 Jan 2023

Relationship Managers – Commercial Banking at United Bank for Africa (Z) Ltd

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Job Description


Division: Wholesale Banking

Department: Commercial Banking

Essential Information:

To drive client acquisition and manage existing Commercial client relationships consistent with the Bank’s strategy

Reporting Relationships:

Functionally reports to the Head, Commercial Banking

Administratively reports to Branch Manager

Job Duties:

  • Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs.
  • Identify and develop commercial banking relationships.
  • Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service
  • Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Product Development Team
  • Maintain and acquire and reactivate customer relationships to improve deposit liability growth and mix.
  • Conduct market research and competitor analyses within marketing area and develop strategies that will give the bank a large part of the market within its vicinity.
  • Recommend the creation of viable and profitable risk assets to increase business office profitability weekly and monthly statistics/performance reports for management use.
  • Sourcing for and monitoring of customer’s tenured investment / facilities.
    Design product offerings tailored to meet the needs of the commercial sector in the country while maintaining regular contacts with their executives to push the Bank’s business.
  • Initiate and carry out recovery action on non-performing credits facilities.

Key Performance Indicators:

  • Achieve the approved Commercial Banking PBT target for the Bank
    100% attainment of annual targets (Deposits, Risk Assets, fees & commission, client conversions)
  • % of large corporate sector accounts controlled by UBA in the country
  • Timeliness in delivering revenue generation reports
  • Timeliness & effectiveness in completion of assigned tasks
  • Efficiency level at executing scheduled and ad hoc assignments
  • Effectiveness establishing new relationships
  • Targets Assigned Vs Actual

Skills:

  • Interpersonal skills
  • Advisory skill
  • Strategic Thinking
  • Relationship Management
  • Negotiation & Analytical skill
  • Product Development
  • Leadership skill
  • Selling & Marketing skill

Job Requirements & Knowledge:

  • Accounting, Finance and Financial analysis
  • Policy and Regulatory Interpretation skill and Implementation capability
  • Good understanding of the Zambian banking industry.
  • Knowledge of the bank’s policies, products and services.
  • Relationship management.
  • Knowledge on BOZ Regulatory policies.
  • Financial cost Management.
  • Internal processes and policies of the bank
  • Good understanding of financial services sector
  • Banking products

Application requirements:

Minimum educational level – Bachelor’s degree in any relevant area of discipline
Two (2) to four (4) years cognate experience

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Method of Application

Qualified candidates meeting the above requirements must send a copy of their CV, a cover letter, and academic qualifications to [email protected] before 03rd February 2023.







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