Recoveries Officer

To be based at Head Office- Lusaka

Responsibilities:

1. Maintaining accurate customer payment records and keeping track of outstanding debt . includes regular updating of loan database
2. planning course of action to recover from debtors including;
a) Locating debtors i.e. home and work visits and calls
b) Timely preparation and serving of final notice warnings to customers when payments are not being made.
c) Working closely with the RM and S&C officers to execute recoveries techniques and strategies
3. Negotiating suitable payment plans with clients
4. Communicate payoff deadlines with clients.
5. Advise clients on their payment options

Qualifications:

a) Experience in similar position for at least 2 years
b) Experience in microfinance / finance sector
c) Conversant and compliant with the boundaries created by the laws of Zambia which govern microfinance practices with regards recoveries.
d) Analytical and problem-solving abilities.
e) Conversant with computer programs such as Word, excel, MSP.