Recoveries Officer

To be based at Head Office- Lusaka

Responsibilities:

Maintaining accurate customer payment records and keeping track of outstanding debt
a) update account status and database regularly.

planning course of action to recover owed money from clients
a)     Locating debtors i.e. home and work visits and calls

b)    Timely preparation and serving of final notice warnings to customers when payments are not being made.

c)     Working closely with the RM and S&C officers to execute recoveries techniques and strategies

Contacting customers and informing them of their overdue loans.
a) Contacting PMEC clients with bounced or partial deduction for payments.

b) Negotiating suitable payment plans with clients

c) Communicate payoff deadlines with clients.

d) Advise clients on their payment options

4. Following up on all of the pending payments .

Instituting legal action when customers fail to pay their debt.
Recommending Loan write-off
Assessment of possibility of non-payment in a short period of time

Qualifications:

a) Experience in similar position for at least 2 years

b) Experience in microfinance / finance sector

c) Conversant and compliant with the boundaries created by the laws of Zambia which govern microfinance practices with regards to recoveries

d) Analytical and problem-solving abilities.

e) Conversant with computer programs such as Word, excel, MSP.