About Us

Dorset is a forward-thinking micro-lending company dedicated to revolutionizing the lending landscape by leveraging technology and innovation. We specialize in providing accessible and efficient lending solutions to empower individuals and businesses. As we expand our operations, we are seeking a Recoveries and Collections Manager to join our team in Lusaka.

Job Summary

The Recoveries and Collections Manager will spearhead strategies to manage overdue accounts, recover non-performing loans, and minimize credit risk, ensuring compliance with Zambian financial regulations and institutional policies.

Key Responsibilities

• Develop and implement robust collections strategies and recovery frameworks.
• Oversee loan portfolio performance, identifying and mitigating risks related to delinquency.
• Collaborate with the legal team on escalated cases requiring litigation.
• Prepare and present recovery performance reports to senior management.
• Maintain compliance with all local laws and regulations governing credit and collections.
• Engage with clients to resolve payment challenges in a professional and constructive manner.

Qualifications and Experience

• Bachelor’s degree in Banking and Finance, Economics, or a business-related field.
• A minimum of 2 years of experience in credit control, recoveries, or collections, preferably in the microfinance or banking sector.
• Strong understanding of Zambia’s credit management regulations and legal procedures.
• Proven track record of successfully managing delinquent loan portfolios.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in loan management systems and Microsoft Office applications.

Key Attributes

• Analytical mindset with attention to detail.
• Resilient and capable of performing under pressure.
• Excellent debt recovery skills.
• Strong tracing skills.
• Persuasive, persistent, and firm.
• Self-motivated, proactive, honest, and decisive with quick judgment.
• Excellent interpersonal skills.