LUSAKA TRUST HOSPITAL continues to grow and in order to meet the increasing demand from its clients,

The following position is being offered on a full time basis:-

1. Receptionists x 2 – Front Office

General Purpose

Ensure that patients and clients are timely welcomed and attended to on the phone and in person. As a team
coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare
environment and support delivery of quality patient care.

Main Job Duties and Responsibilities

• Ensure timely registration of patients according to established protocols
• Ensure that the patients are assisted to complete all necessary forms and documentation including medical
  insurance
• Manage movement of patients through appointments as scheduled
• Assist documenting hospital admissions, tests, scans and outside appointments for patients
• Safeguard patient privacy and confidentiality at all times.

Key Competencies and Skills

• Multi-tasking, communication and high confidentiality skills a must.

Education and Experience

• Full Grade 12 Certificate
• Diploma in Records Management or equivalent from a reputable institution
• knowledge of computer and relevant software applications is critical
• working knowledge of healthcare insurance preferred
• Strong interpersonal skills.
• Traceable references