ZAMBIA FORESTRY AND FOREST INDUSTRIES CORPORATION PLC

EMPLOYMENT OPPORTUNITY

The Zambia Forestry and Forest Industries Corporation PLC (ZAFFICO) is a listed and publicly-traded Company whose mission is to establish and manage industrial exotic forest plantations and agroforestry products in order to meet demand and maximize return on investment. In pursuance of its mission and strategic goals, the Corporation is now inviting applications from suitably qualified and experienced candidates for the under listed position:

1.0 RECEPTIONIST – LUSAKA CORPORATE & SALES OFFICE

1.1 JOB PURPOSE

To manage the front office on a daily basis, taking care of customers and guests, assisting in organizing work documents and logistics and to perform a variety of administrative and clerical tasks.

1.2 MAIN DUTIES AND ACCOUNTABILITIES OF THE JOB HOLDER

The main duties and accountabilities for the job holder will be to:

i. Receive and direct customers and guests of the Corporation to the appropriate person and office;
ii. Answer, screen and forward incoming phone calls;
iii. Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures);
iv. Provide basic and accurate information in-person and via phone/e-mail;
v. Receive, sort and distribute daily mail/deliveries;
vi. Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges);
vii. Order front office supplies and keep inventory of stock;
viii. Update calendars and schedule meetings;
ix. Keep updated records of office expenses and costs; and
x. Perform other clerical receptionist duties such as filing, photocopying, etc.

1.3 MINIMUM QUALIFICATIONS AND EXPERIENCE

i. Grade 12 School Certificate;
ii. Certificate in Business Administration/Secretarial/Office Management or related field;
iii. At least two (2) years proven experience as a Receptionist, Front Office Representative or similar role;
iv. Proficiency in Microsoft Office Suite;
v. Hands-on experience with office equipment (e.g. computers, printers).

1.4 PERSONAL ATTRIBUTES

i. Professional attitude and appearance;
ii. Solid written and verbal communication skills;
iii. Ability to be resourceful and proactive when issues arise;
iv. Excellent organizational skills;
v. Multitasking and time-management skills, with the ability to prioritize tasks; and
vi. Excellent customer service attitude.