QUALIFICATIONS AND EXPERIENCE
Minimum Required Qualifications and Experience:

Diploma in Secretarial or Administration.
Previous experience as a Receptionist
Previous experience in NGO sector
2 years’ work experience
Hands on experience handling office equipment e.g. printer, binder etc.
Proficiency in Microsoft office applications
Strong written and verbal communication skills
Professional attitude and appearance.
TECHNICAL AND BEHAVIOURAL COMPETENCIES
Confidence & Self Control.

Ethics and Integrity
Initiative
Planning and Organizing
Professionalism
Confidentiality
Customer Service
KEY PERFORMANCE AREAS

RECEPTION

Greet and welcome visitors as soon as they arrive at the office.
Direct visitors to the appropriate person and office
OFFICE ACECESS AND SECURITY

Maintain office security by following safety procedures
Controlling access via the reception desk i.e. ensure visitors register and screening registers are completed and issue visitors’ badge
Open the office for cleaning and ensure it is locked after work hours.
HOUSE KEEPING

Ensure reception area is tidy and presentable with all necessary stationery and material (e.g. pens, forms and brochures)
Support the Administrative Assistant in supervising office cleaning
COMMUNICATION

Answer, screen and forward incoming calls
Receive, sort, record and distribute mail/deliveries
CLERICAL AND ADMINISTRATIVE DUTIES

Order front office supplies and keep inventory of stock
Perform other clerical duties such as scanning, photocopying, binding, etc
Maintain a proper filing system for the Operations unit
Report and facilitate maintenance needs for front office
MEETING COORDINATION

Review booking requests meeting rooms to ensure there is no clash among requesters.
Ensure meeting room set up and has all the requirements