JOB POSITION: RECEPTIONIST

DEPARTMENT: FRONT OFFICE
REPORTS TO: FRONT OFFICE MANAGER/SUPERVISOR

POSITION SUMMARY:

As a hotel receptionist, you have the responsibility to oversee the functions related to dealing with guests on a daily basis. The hotel receptionist is often the employee with whom the guests interact the most. It is therefore important that you greet with a smile and in a friendly but professional manner.

DUTIES AND RESPONSIBILITIES:

• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all our guests.
• Help guests check in and provide them with a key and show them where their room/s is located.
• Responsible for assisting guests when they check out of the hotel and handle their payments.
• Ensure that guests’ needs are met and send them supplies when requested to do so.
• Take reservations over the phone and provide directions to the hotel where necessary.
• Arrange transportation for guests.
• Control advance booking and reservations.
• Expected to be in uniform provided by management at all times while on duty.
• Receive payment for accommodation.
• Complete guest bills properly.
• Ensure that storage of records is up to date and requests of guests are met.
• Responsible for safe-keeping of client valuables.
• Undertake any other assignments that management may require you to do from time to time.

SKILLS:

• Ability to welcome guests and have a friendly and helpful attitude.
• Computer literate and familiarization of various software.
• Be organized and have the ability to multitask.
• Have a professional demeanor at all times.
• Must be capable of dealing with guests without being irritable.
• Ability to handle tough and challenging situations calmly.
• Ability to work long hours.

REQUIRED QUALIFICATION:

• Full Grade 12 Certificate.
• Certificate in Front Office Operations, General Hospitality, or Hotel Management. Diploma or higher shall be an added advantage.

REQUIRED EXPERIENCE:

• Minimum of 5 years proven work experience in Front Office. At least 3 years must be in the actual Receptionist position.
• Experience in Hotels, especially 5-star, shall be an added advantage.

• THE HUMAN RESOURCE AND ADMINISTRATION OFFICER MIKA CONVENTION CENTER Plot No. 34 ‘A’ Sub 9 Waterfalls Meanwood, Off Great East Road.

• Email: [email protected]