JOB TITLE: RECEPTIONIST

POSITIONS: 1

LOCATION: KITWE

Roles & Responsibilities:

Proven experience in a receptionist or front desk role, preferably in a hospital or healthcare setting.
Excellent communication and interpersonal skills to effectively interact with diverse individuals, including patients, visitors, and medical staff.
Strong organizational abilities and attention to detail for accurate record-keeping.
Proficient computer skills, including experience with electronic health record systems and Microsoft Office Suite.
Ability to remain calm and composed during high-pressure situations and emergencies.
Receiving the patients.
Receiving referral letters
Filling in details on the Reference Card.
Entering the registration details in system.
Making Reference Card.
Generating Case Sheets.
Explaining the patients about various facilities, schemes and promotional tools.
Ensuring the case sheets are sent to MRD room daily basis.
Attending telephone calls and giving proper replies.
Calling patients to remind them of their review dates
Collection and reconciliation of money received from patients
Supervision of house keeping
Maintaining registers / records given by the management from time to time (Like Review Patients Register, Referral Patient Reports, Time Statistics, etc.,)
* Responsibilities can be modified subject to necessity.

QUALIFICATIONS

Diploma or equivalent; healthcare administration or customer service is a plus.
Work experience will be an added advantage