SERVICE ADMINISTRATOR

Position : Service Administrator

Supervisor : Reports to Service Manager

Job Summary: Preparing orders and invoicing for jobs done

Duties And Responsibilities

• Preparation of service quotations.
• Opening and administering of service job in accordance with laid down procedures.
• Maintain Contract Invoicing / profitability.
• Sending requests to purchasing for FA’s required to be purchased locally on service jobs.
• KPI’s – Low WIP days, Short time lag between enquiry and service quotation (within 4hours), less than 10% of back order for SAC 1s,
• Good record keeping of service job documents.
• General Service administration
• Any other jobs as assigned

Safety, Health, Environmental And Quality Requirements

• To attend SHEQ talks as required
• To wear correct PPE where necessary
• To ensure good office house keeping
• To report all incident/accidents to the immediate supervisor
• Employees to protect their own health and safety
• Employees to protect health and safety of others

Requirements (Education And Experience)

• Degree in Accountancy /CIMA/ACCA or equivalent
• Minimum five years ‘in accounts
• Experience in a similar position.

Key Knowledge, Attributes, Skills And Abilities

• Ability to take on more work
• Ability to follow instructions and procedures
• Self-motivated and result oriented
• Good accounting Knowledge

EXPEDITOR

Position: Expeditor

Supervisor: Service Manager

Job Summary: Ensure promised delivery dates to internal and external customers are met or exceeded by taking action to mitigate delivery delays and any potential delays are communicated proactively.

Duties And Responsibilities

• Expediting of open customer orders and provision of ETA information to relevant stakeholders.
• Send out daily updates on critical orders which have been placed for a specific requirements.
• Liaison with the Import and Export team to establishment in-bound shipments’ status.
• Placing of ACIGN for parts which have exceeded delivery promises to improve delivery date.
• Sending of notifications to stakeholders on any factors in the supply chain which are anticipated to affect promised delivery dates and to provide new ETA.

Safety, Health, Environmental And Quality Requirements

• Ensures you attend monthly SHEQ meetings.
• Ensures you attend daily SHEQ talks including HIV/AIDS.
• Ensures own safety and that of others.
• Ensures compliance to legal requirements.
• Ensures customer requirements are satisfied or met.
• Ensures that environment issues are adhered to by avoiding pollution of air and water, and oil spillages / leakages.
• Ensures good housekeeping and safe working and standard operating procedures.

Requirements (Education And Experience)

• Degree or Advanced Diploma in Supply Chain Management or Business Administration.
• At least 1 year experience in Supply Chain Management.
• Good knowledge of Supply Chain IT Applications.

Key Knowledge, Attributes, Skills And Abilities

• Ability to understand and interpret Epiroc Zambia procurement and supply policies and procedures.
• Knowledge of shipment tracing and tracking.
• Sober minded.
• Ability to work under pressure
• Good Report Writing
• Able to work with Cisco Jabber, Outlook, BPCS, GIM or GPS, M3, ACIGN.
• Good at providing feedback to supply chain stakeholders.

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.

We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at www.epirocgroup.com