Pact Overview
Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.

Provincial Community Mobilization Officer (Ndola, Copperbelt province)

Position Level: Middle Management

Position Overview
Pact seeks an experienced Provincial Community Mobilization Officer (P-CMO) for the USAID Zambia Integrated Health Activity, a $120M contract to support the USAID and PEPFAR objectives of 95/95/95. USAID Zambia Integrated Health will improve health outcomes of Zambians through equitable access to high-quality, client-centered HIV, TB/HIV, MNCH, and FP/RH services, products, and information, and strengthen integration of these services at the health facility and community levels when applicable. The P-CMO will be based at the Provincial level and will oversee execution of HIV, TB/HIV, MNCH, and FP/RH including cervical cancer integrated community services and engagement, providing technical leadership, and managing implementation of strategic social, and behavior change interventions at individual, household, community, and health facility levels to increase uptake and adherence to integrated HIV, TB, MNCH and FP services and health seeking-behaviors. The P-CMO will lead strategies to promote personal agency and community engagement around health interventions and sustain demand for services. The P-CMO will directly supervise the Community and Clinical Services Integration Coordinator and other relevant district-level community mobilization teams. The position will report to the Senior Technical Advisor, Community Services and will have a dotted line to the Provincial Hub Manager for all administrative deliverables.

Key Responsibilities

• Develop and implement Advocacy, Social Mobilization and Communication (ASCM) and Risk Communication and Community Engagement (RCCE) evidence-based strategies and engagement with communities to implement SBC activities that address social and cultural barriers to use of health services and adoption of healthy behaviors.
• Identify/develop and implement innovative and low-cost SBC / RCCE models and solutions that aim to increase personal agency and improve care-seeking behaviors, including innovation and implementation of effective social listening mechanisms at community level.
• Participate in review, pretesting and dissemination of integrated IEC materials and tools tailored for various target populations.
• Assessment of targeted audiences and communication platforms and networks at provincial, district, and community levels and engagement of gate keepers/traditional/church/community leaders including working with Adolescents/youth groups, and women’s groups.
• Collaborate with the Provincial Health Office/District Health Office and conduct capacity building of different community teams at provincial, district, facility, and community levels to improve client-provider interactions at the point of service delivery through high-quality training, mentoring, and technical assistance.
• Collaborate with clinical teams in target facilities to ensure that differentiated models of health services delivery of HIV, TB/HIV, MNCH and FP services at community level are implemented timely and cost effectively.
• Work with the Mentor Health Advisor and DHO teams to integrate appropriate, evidence-based mental health support services, as part of ensuring comprehensive client-centered HIV, TB/HIV, MNCH and FP services at community level.
• Mainstream gender in all target health services and activities.
• Work with Provincial Health Office/District Health Office teams to plan, implement and monitor the execution of VMMC and other health promotion campaigns and ensure that HIV, TB/HIV, MNCH and FP services are integrated.
• Conduct regular review and planning meetings and facilitate evidence-based micro-planning and quality improvement plans at district and community levels, working closely with the PHO/DHO teams and other key stakeholders.
• Work with the Community mobilization and Community led monitoring Advisor to initiate and sustain the use community led monitoring tools to monitor the implementation of SBC activities and all aspects of demand creation and mobilization, community services delivery activities in the target communities ensuring that SBC objectives, targets, and deliverables are achieved on time.
• Ensure effective implementation of youth and adolescent health activities working closely with the Senior Youth and Adolescent Health Advisor
• Participate in technical working groups addressing SBC issues linked to the project at relevant provincial and district fora.

Basic Requirements

• Degree from an accredited university in health promotion, community health, public health communications, development studies and or any social sciences, or a relevant field with 5 years’ experience. Master’s degree will be an added advantage.
• At least 3 years of experience overseeing community-based projects or interventions in HIV projects.
• Experience working on PEPFAR/USAID and other international donor funded projects preferred.
• Proven ability to relate and cooperate with PHO/DHOs, international donors, NGOs, CBOs, communities, and other stakeholders.
• Demonstrated competencies in developing and implementing community engagement processes for demand generation and uptake of HIV, TB, MCNH, and/or FP services in large-scale, complex, international development assistance programs, preferably with USAID and PEPFAR-funded programs.
• Demonstrated competencies in using participatory methods including community led monitoring models/tools and Human centered design models and managing QI projects
• In-depth understanding and knowledge of Zambia’s community health structures and programming, as well as socio-cultural environment influencing drivers and barriers to service uptake and care seeking.
• Demonstrated ability to work in complex environments, and work with and between different stakeholders.
• Ability to develop and maintain strong relationships with government and civil society stakeholders.
• Strong professional written and oral communications skills in English and ability to communicate in a local language of the given province.
• Training in HIV/AID and psycho-social counselling is an added advantage.