JOB OPPORTUNITY

Newrest Zambia Limited specialized in inflight catering has been engaged by Kobold Metals Zambia Ltd to provide catering and housekeeping services in the mining area in Zambia. In this light, Newrest is desirous to engage an experienced and skilled individual to manage the Project to ensure client satisfaction, HQSE standards and Company’s objectives through efficient staff, administrative and cost management are met.

PROJECT MANAGER- REMOTE CATERING SITES

Job Purpose

To oversee the operation of a remote catering site in a mining area, ensuring high-quality service delivery, adherence to HQSE standards, and achievement of company objectives through effective staff, administrative, and cost management.

Key Responsibilities

Customer Satisfaction:

• Ensure high levels of customer satisfaction through excellent service delivery.
• Regularly engage with clients to gather feedback and implement improvements.
• Address and resolve any customer complaints promptly and effectively.

HQSE Compliance:

• Implement and maintain HQSE policies and procedures in accordance with Newrest standards.
• Conduct regular HQSE audits and inspections to ensure compliance.
• Promote a culture of safety and environmental responsibility among staff.

Operational Efficiency:

• Oversee daily operations to ensure smooth and efficient service delivery.
• Monitor and optimize workflows to enhance productivity.
• Ensure all equipment and facilities are maintained and functioning properly.
• In charge of mobilization (orders, food, equipment, staff list) and demobilization (food, equipment, staff transfer)

Staff Management:

• Train, and manage catering staff to ensure a skilled and motivated workforce.
• Conduct performance evaluations and provide ongoing training and development.
• Foster a positive and collaborative team environment.

Administrative Management:

• Manage administrative tasks such as scheduling, reporting, and inventory control.
• Ensure accurate and timely record-keeping and documentation.
• Implement and maintain effective communication channels within the team and with Head Office.

Cost Management:

• Develop and manage the site budget to ensure financial targets are met.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Analyze financial reports and take corrective actions as needed

Minimum Qualification and Experience

• Grade 12 Certificate
• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in catering management, hospitality, or a related field of which 2 years should be in a managerial role, preferably in a remote or challenging environment such as a mining site.
• Demonstrated experience in managing large teams and overseeing complex operations.
• Proven track record in customer satisfaction, HQSE compliance, and financial management.

Competencies Required:

• Leadership
  Customer Focus
  HQSE Knowledge
  Operational Management
  Financial Acumen

Skills:

• Excellent communication skills
• Strong interpersonal skills
• Proficiency in catering management software
• Strong time management skills
• Analytical skills