9 Oct 2019

Programme Associate (Social Protection) at World Food Programme

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The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

In Zambia, the Social Cash Transfer Programme has been in place since 2003. The programme is implemented in all 115 districts in the country by the Ministry of Community Development and Social Services (MCDSS). The major objective of the Programme is to reduce extreme poverty and the intergenerational transfer of poverty among beneficiary households. Results from the Social Cash Transfer (SCT) programme have shown that individuals and households on the programme have experienced notable improvements in their living standards, including improved housing, asset ownership, food security, greater participation in economic activities and better school attendance for children.\

Despite the huge success of the SCT programme, it is widely acknowledged that the on-going rapid scale up of the programme, has put immense strain on key systems such as registration, payments, management information, complaints, and programme monitoring. Recently the SCT cash transfer programme experienced challenges particularly related to payment mechanism with some beneficiaries (paid through an external service provider) not receiving their full entitlements. Overall, there have also been concerns raised about the efficiency, effectiveness, transparency and accountability of the SCT payment system.

Considering the above, the Ministry of Community Development and Social Services Welfare with support from the Smart Zambia Institute (SZI) has prioritised and accelerated work on SCT systems development. The ministry has made progress on developing the Zambia Integrated Social Protection Information System (ZISPIS) and related to this, an electronic tracking and payment system for the SCT. As part of developing the ZISPIS, WFP will provide technical support to government to integrate the current mobile registration technology into the ZIPIS and to develop a biometric authentication system for Social Cash Transfer Payments


Education: Completion of secondary school education. First degree in Social Work, Social Policy, Development Studies, Nutrition, ICT Social Sciences, Environmental and project managemnet or  related qualifications.
Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.


In line with the above, the primary accountabilities of this role is to support the Ministry of Community Development and Social Services to roll out the Mobile Beneficiary Registration and Biometric Component for the Social Cash Transfer payment system under the Zambia Integrated Social Protection Information System (ZISPIS). The task will also involve supporting the Disaster Management and Mitigation Unit (DMMU) in developing Food Nutrition Security Monitoring Systems (FNSMS).

KEY ACCOUNTABILITIES (not all-inclusive)
  1. Support the fostering of partnerships with stakeholders in the Social Protection space.
  2. Support the development of Social Protection programme communications and reporting material. .
  3. Providing Quality Assurance on the re-development of the SCT mobile beneficiary registration system.
  4. Leading the role of WFP as a Business Information System Development Consultant between the MCDSS and Smart Zambia Institute (SZI)\
  5. Training of trainers and implementation monitoring for the rollout of the re-developed mTech system
  6. Support to Joint Social Protection Working Group on progress monitoring and reporting on agreed Mobile registration tool workplans
  7. Providing technical backstopping focused on Quality Assurance for the development of the Social Cash Transfer Biometrics Authentication system.
  8. Training of trainers and implementation monitoring for rollout of the biometrics system.
  9. Identifying similar interventions by WFP elsewhere and facilitating South to South learning for MCDSS and SZI. Following which Quality Assurance must be supported on the development of any lessons learned and implemented locally.
  10. Perform any other duties as required


  • Understand and communicate the Strategic Objectives: Coaches team in the most effective ways to communicate WFP’s Strategic Objectives to WFP team and partners in the field.
  •  Be a force for positive change: Implements new methods or tools to improve team’s work processes and productivity.
  •  Make the mission inspiring to our team: Maps team’s activities and tasks to specific successes in beneficiary communities to showcase positive impact.
  •  Make our mission visible in everyday actions: Explains to teammates how each unit contributes to the overall WFP mission.


  • Look for ways to strengthen people’s skills: Identifies skill development opportunities such as training modules or on-the-job experiences for self, colleagues and direct reports.
  •  Create an inclusive culture: Facilitates team building activities to build rapport in own unit.
  •  Be a coach & provide constructive feedback: Facilitates the pairing of junior colleagues with coaches within own team.
  •  Create an “I will”/”We will” spirit: Proactively anticipates potential challenges and develops mitigation plans to ensure that team meets goals and targets.


  • Encourage innovation & creative solutions: Identifies opportunities to be creative in own work and to help team be more innovative and accurate in their respective tasks and areas of work.
  •  Focus on getting results: Monitors team’s deliverables and provides feedback to ensure outcomes are delivered consistently and accurately.
  •  Make commitments and make good on commitments: Provides accurate guidance to team on expected responsibilities and tasks, whilst also upholding own commitment to the team.
  •  Be Decisive: Sets an example and provides guidance to junior team members on when to escalate issues when faced with challenging issues in the workplace or in the field.


  • Connect and share across WFP units: Facilitates partnerships with other WFP units to accomplish missions in the field.
  •  Build strong external partnerships: Sets an example and provides guidance to team on how to build relationships with external partners.
  •  Be politically agile & adaptable: Articulates to colleagues or direct reports the value of contributing to other WFP teams and agency partnerships in fulfilling WFP’s goals and objectives.
  •  Be clear about the value WFP brings to partnerships: Organizes, monitors, and prioritizes own and team’s efforts to ensure that they will fulfil the needs of internal and external partners.
Capability Name Description of the behaviour expected for the proficiency level
Programme Lifecycle & Food Assistance Demonstrates ability to identify key variables and contextual factors that affect food assistance problems and programmes throughout the lifecycle to inform quality programme design or re-design.
Transfer Modalities (Food, Cash, Vouchers) Demonstrates ability to implement, under guidance, food assistance programmes deploying the full range of transfer modalities with an understanding of basic principles guiding modality selection and implementation.
Broad Knowledge of Specialized Areas Understands basic technical concepts and data and their relevance to food assistance programmes.
Emergency Programming Displays capacity to provide inputs into the development, implementation and realignment of high quality emergency programmes.
Strategic Policy Engagement w/Government Understands and applies basic principles of engagement with government counterparts at the national or local level.
We look for applicants with the highest integrity and professionalism who share our humanitarian values. We commit to promote diversity, gender parity and equality between men and women.

WFP strives to build a work environment that is safe and respectful, and free of sexual harassment and abuse of authority. We believe in open communication, and every individual at WFP is treated with respect regardless of gender, age, ethnicity, religious and political beliefs, etc.

In this pursuit, WFP assists women to balance work exigencies with personal and family responsibilities by providing an attractive compensation package, including fully paid maternity leave for 16 weeks, breastfeeding time off, and the possibility to avail of flexible working arrangements. Also, we endeavor to provide our staff, women, and men, with training and professional career development

  • At least five (3) years graduate experience with an International Organization or Government Unit responsible for project management and/or management of information systems, experience implementing SCT is an added advantage.
  • He/she should have a thorough knowledge of project planning, management and monitoring and social protection systems as well as a high level of analytical capability and excellent interpersonal, writing and oral presentation skills. 

Deadline to receiving applications 14 October 2019.

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