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The key purpose of the Process Artisan is operation of the process area according to work instructions, the execution of non- destructive quality checks and carrying out of routine maintenance.
The process artisan has a primary focus on the asset care activities of the team.

Key Roles and Responsibilities:

Operating and Process Control

Operating the process area according to the work instructions and adhering to usage standards
Carrying out the required quality checks as described in the quality control and analysis work practice
Recording waste on the appropriate documentation or information systems, and reviewing waste trends to identify problems or opportunities timeously
Constantly reviewing process performance against target, and completing all short interval control documentation
Responding rapidly to upstream or downstream triggers that result in stoppages
Appropriate problem solving approaches, as detailed in the problem solving work practice must be followed
Performing housekeeping tasks, applying 5s principles and following safe work practices
Unsafe work practices must be identified and corrected
Assisting fellow team members in the execution of their tasks

Maintenance of Plant and Equipment

Carry out in-depth cleaning, lubrication and inspection of machines according to the work instructions, and following the schedules supplied by the maintenance planner
Carrying out routine maintenance activities according to the maintenance schedule. Where routine maintenance reveals larger problems, and the process artisan is unable to resolve these, it must be escalated to the team leader
Taking part in maintenance and cleaning days
This work must be executed in support of the maintenance support team and in accordance with the schedule issued by the maintenance planner
Taking part in maintenance post mortems
This must be done in support of maintenance specialist support
Monitoring trends when conducting routine maintenance
Where trends indicate the existence of underlying problems, corrective action must be Quality Control and Analyses taken
This corrective action may involve the SBU, the maintenance controller or maintenance support
When operating, the process artisan must carry out the non-destructive quality checks and analyses
The list of checks to be carried out are contained in the work instructions
Recording the results of quality checks on the relevant documentation or information system
Where production does not meet quality standards the process artisan must try to identify and resolve problems using the appropriate techniques
If they are unable to resolve the problem themselves, it must be escalated to the team leader for further direction

Key Attributes and Competencies:

Communication

Actively participating in shift meetings, asking questions to test understanding and contributing suggestions
Making use of the gap list to record issues, problems and improvement opportunities
Fully understanding the team goals and participating in team goal review sessions
Where FFA’s have been initiated, the process artisan may be asked to participate
Making use of relevant communication media (e.g. shift logbook) to stay informed and inform others of issues

Problem Solving

When problems occur, applying the appropriate techniques (e.g. 5y, quick fix routines etc.) the identify and correct the problem
Where the process artisan is unable to resolve the problem, involve fellow team members or escalate to the team leader if necessary
Where problems have been resolved, verify that the problems have been eliminated
Continuous Improvement Using run/control charts and trend analysis, to identify sources of waste and variation in the process
Using short stop analysis, Pareto charts and other tools seek to identify opportunities to simplify activities
Where improvement opportunities have been identified, these must be recorded on the team gap list
The process artisan should involve other team members in evaluating opportunities and call in specialist resources to assist if required

Minimum Requirements:

Engineering Qualification
Trade Test
Minimum 2 years in manufacturing
Ability to communicate well
Ability to adhere to instructions
Work in shifts with minimum supervision and action oriented