Pensions Officer – Administration

Purpose of the Job

To perform the whole range of pension administration duties which include among others the timely and accurate update of member records, posting of contributions, scrutiny of claims documentation, processing claims attending to queries/and correspondence from members.

Duties and Accountabilities

The duties and accountabilities shall include the following;

1. Creating and updating member details

2. Posting of contributions to respective member accounts

3. Receipt of pension claim and submits the same to supervisors for verification.

4. Calculating pension benefits in line with the rules

5. Explaining the benefits which the members are entitled to and providing other vital details to beneficiaries

6. Provide financial advice when required.

7. Establishing causes of delays in processes and resolving them accordingly

8. Liaising with Finance regarding pension benefits payments

9. Compiling relevant reports for use by the department

10. Handling of pension queries either in person, by phone or through e-mails as the case may be.

11. Follow up on queries to ensure prompt resolution

12. Perform any other tasks that maybe assigned from time to time and provide regular feedback on all works done

Skills and Personal Attributes

The candidate should possess among other things the following skills, and attributes; planning, organizing, excellent interpersonal relations, assertiveness, team work, commitment, attention to detail and flexible attitude

Qualifications and experience

i. Grade 12 Certificate

ii. Degree in any business related course

iii. Minimum of three (3) years of practical experience in a similar role