POSITION: Operations Supervisor

REPORTING TO: Assistant Cinema Manager

CORE PURPOSE OF JOB

To support the Assistant Cinema Manager in the profitable and effective operation of the cinema. You will report to the Assistant Cinema Manager and required to take full accountability for duty managing the cinema on your shifts. Ensure that all policies and procedures are followed correctly relating to operations and stock. Ensure that customers are consistently provided with the highest standard of service. This position is also a Key holder position and responsible for opening and closing of the site as per a shift roster.

MAIN RESPONSIBILITIES

FINANCIAL

Understand the financial implications on the business, devise plans and act accordingly
Manage controllable expenditure and all factors affecting the profitable performance of the cinema.

MARKETING

Support the Cinema Manager execution of all events at the Cinema.
Identify, maximize and drive sales opportunities from ticket sales, vouchers and concession promotions
Ensure that all national campaigns are implemented at site level
Assist with site specific marketing campaigns with the assistance from the Cinema Manager.
Work with Centre Management Marketing to activate in-mall Marketing campaigns
Ensure all Cinema marketing posters are displayed correctly throughout the cinema

STOCK MANAGEMENT

Management of the entire stock control function for the site including issuing, maintaining and controlling stock movements within the site.
Ensure that FIFO principle and all standard policies and procedures are adhered to.
Perform daily and weekly stock counts plus any other stock counts that are necessary for inventory.
Manage and reconcile all daily stock variances for cashiers.
Perform all administrative tasks relating to the stock control and housekeeping functions.

CUSTOMER SERVICE

Handling customer service activities and resolve all complaints
Help customers process orders on the self service terminal and ensure employees deliver satisfactory service.
Understand customer needs and respond to queries.
Escalate inquiries to the Cinema Manager and Senior management for solution.
Deal with customer complaints promptly and efficiently and investigate causes of customer
complaints.

OPERATIONS (FILM & TECHNICAL)

Support the Cinema Manager for Content Management to ensure the highest quality of film viewing is
always delivered (projection, sound maintenance, house lighting, etc.)
Liaise and manage any external contractors conducting work of a technical nature
Maintain and build knowledge of current and forthcoming film product, promotions and
trends.

FACILITIES MANAGEMENT

Manage health and safety, security and emergency systems and ensure employee and
customer awareness according to relevant company policy and relevant law.
Ensure Health and Safety Regulations and relevant standard operating procedures are
adhered to.

CASH MANAGEMENT

Monitor and control daily procedures regarding cashier cash-ups, variances, and apply
relevant to disciplinary procedures when necessary.
Perform all administration related to cash receipts and other payment forms, including
regular monitoring of takings, cash drops and completion and submission of relevant
documents.
Ensure that all preparations are completed prior to shift commencement and customer
interactions.
Opening of cashier sessions and completion of relevant documentation.
Issuing of floats and change and closing of cashier sessions and cashing up.
Performing regular monitoring and spot checking of takings.
Ongoing monitoring of behind-the–counter activities and spot-checks.
Banking administration and end-of-day reports.

PERSONAL SPECIFICATION

SKILLS AND ATTRIBUTES

Strong problem-solving skills and pro-active structured approach to resolve all issues
Excellent interpersonal skills and ability to establish and maintain good relationships
Strong verbal and written communication
Proven organizational skills and business acumen
Self-confidence
Ability to endure a deadline driven environment consistently.

EDUCATION & KNOWLEDGE:

Diploma in Hotel/Hospitality Management,Food & Beverage Service,Business Management with 3-5 years experience in a supervisory/management role.
With 2-3 years experience in managing a QSR or related field.
Proficiency in MS Word, Outlook and Excel, and other standard office procedures and
equipment.
Willing to work long hours including weekends and Public Holidays
Knowledge of the movie industry and a passion for film will be beneficial.

Note that candidates staying in surrounding areas of Arcades and East Park Mall are encourage.

Own Car is an added advantage as the job involves Day/Night shifts.