25 Jul 2024
Operations Manger at Richmond Finance Limited
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- Company: Richmond Finance Limited
- Location: Zambia
- State: Lusaka
- Job type: Full-Time
- Job category: Administrative/Secretarial Jobs in Zambia
Job Description
Job Description
- Recruit, select, train, assign, coach, counsel, mentor and discipline employees
- Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
- Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization mission by completing related results as needed
- Serve as primary point of contact when there are customer issues related to customer service, or accidents and mishaps in branches.
- Communicate customer issues with management team and devise ways of improving the customer experience, including resolving problems and complaints
- Work closely with CEO and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.
- Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
- Develop and enforce sound policies and structures for the growth of the company
- Create a strong workforce by developing competent individuals in the branches
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Leads the implementation of system changes to support new products, ensures system integrity and recommends program changes to more efficiently and effectively support services offered.
- Resolves operational problems
- Responsible for providing necessary training to personnel on operational and support topics.
- Assists management in considerations regarding new services and systems and expansion of existing systems and services.
- Answer requests for assistance from branches with routine procedures questions.
- Review and recommend updates and changes to policies and procedures utilized in delivery of Customer Service.
- Ensures consistent implementation of operations procedures across all branches.
- Prepare monthly statistical reports as requested by management.
- Reviewing business evaluations to assess a customer’s creditworthiness
- Reviewing client due diligence to determine if they meet company guidelines
- Recommending changes to policies and procedures based on experience with similar situations in the past
- Evaluating the performance of employees by conducting performance evaluations and providing feedback on job performance
- Interviewing job candidates to determine qualifications and compatibility with the company culture
- Improve operational management systems, processes and best practices to ensure efficiency and effectiveness.
- Help the organization’s processes remain legally compliant. Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• - Perform quality controls and monitor business operations through KPIs & achievable targets.
- Find ways to increase quality of customer service and implement best practices across all levels.
- Identify and address problems and opportunities for the company.
- Support staff communication with the management team.
- Lead the process of project implementation for specific projects that the organization is running with.
- Recoveries and repossessed assets
- Liaising with and managing bailiffs
Planning, budgeting, procurement and installation of new company branches - Managing Recoveries
- Manage and assist Head of Department in the timely manner of processing change of ownerships and conduct repossessions in accordance with Company procedures.
- Assist branches with recoveries
- Conduct appropriate training in recoveries.
- Co-ordinate the disposal of assets in a timely manner in accordance with internal procedures.
- Produce weekly reports on outstanding matters over 90 days
- Producing monthly reports as assigned by the CEO/MD
- Liaise with outside counsel and other service providers to ensure matters and processed in a timely manner
- Sending payroll demand letters
- Any other tasks as assigned by the CEO
Method of Application
To apply for this job email your details to [email protected]Closing Date : 31st July, 2024.
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