If you think you are skilled, awesome, passionate about hospitality, love people, and can wear a warm smile, we want you to join us!

Core Competencies: To excel in this role, the Operations Manager should possess the following core competencies:

1. Strategic direction and leadership
2. Planning and organization
3. Governance
4. Effective communication

Essential Duties and Responsibilities:

1. Ensure the effective and efficient operations of hotel units in Kasama.
2. Lead Unit Managers to create an environment that ensures consistent guest satisfaction according to Brand Standards.
3. Monitor hotel performance through guest satisfaction systems l]and financial reports, and take corrective action when necessary.
4. Ensure Unit Managers maintain product and service quality standards by conducting evaluations, investigating complaints, and initiating corrective actions.
5. Develop an annual business plan, including an operating budget and marketing plan, at least 90 days before the end of each fiscal year, in line with the Company Mandate.
6. Prepare property reports for management that clearly explain operational effectiveness, trends, and variances.
7. Work with the Country Human Resources Manager to establish and maintain a proactive human resources function to ensure employee motivation, training and development, wage and benefits administration, and compliance with labour regulations.
8. Collaborate with the Country Sales and Marketing Manager to implement marketing, sales, and operational activities, achieving or exceeding the hotel’s annual business and marketing plan goals.
9. Ensure good safety practices for employees and guests; maintain proper emergency and security procedures in the hotel units.
10. Establish and maintain preventive maintenance programs for Unit Managers to follow.
11. Implement and maintain effective open-door communication systems across all departments to reach all members of the organization.
12. Ensure the hotel operates in compliance with all applicable laws, ordinances, regulations, and requirements of local, provincial, and national authorities.

Requirements:

• Minimum diploma in Hospitality or Related fields
• At least 3 years experience (hospitality added advantage)
• Proven experience as an Operations Manager or in a similar managerial role
• Strong strategic, organizational, and leadership skills
• Excellent communication and governance abilities
• In-depth understanding of hotel management best practices and relevant laws and guidelines
• Financial acumen and experience with budgeting and financial analysis
• Ability to lead and motivate a team to achieve excellent performance