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11 Oct 2022

Operations Manager at John Snow Health Zambia Limited

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Job Description

John Snow Health Zambia Limited

USAID Controlling HIV Epidemic for Key and Underserved Populations (CHEKUP II) Activity


Job Title: Operations Manager

Department/Unit: Finance & Administration

Location: Lusaka, Zambia

Category: Full-Time

Reports to: Director of Finance & Operations


The USAID Controlling HIV Epidemic for Key and Underserved Populations (CHEKUP II) Activity is a five-year project to address the needs of people living with HIV (PLHIV) and those most at risk of acquiring HIV and contribute to HIV mitigation and epidemic control, improving the health outcomes of priority populations in the highest HIV-burden provinces of Zambia. USAID CHEKUP II is implemented by John Snow Health Zambia (JSH).

Position Description:

The Operations Manager is a full-time position based in Lusaka, Zambia. S/he will be responsible for office set up and organization, maintain adequate availability of office supplies, equipment, and related services including fleet management, management and maintenance of property and facilities, overseeing the upkeep of premises, safety precautions and outsourced security services. S/he will assist the Director of Finance & Operations with administrative and logistic support services. S/he will report to the Director of Finance & Operations.

Roles and Responsibilities:

  • Serve as the direct supervisor of the Receptionist, Drivers and other administrative staff as assigned. Manage team coordination and facilitate review of tasks and priorities and develop strategies for addressing identified challenges. Provide coaching, mentoring, and support to supervisees
  • Monitor vehicle logs and perform vehicle fuel and maintenance analysis.
  • Coordinate the procurement of materials, supplies and equipment for the office;
  • Ensure that staff are well set up and comfortable in the office and surrounding premises;
  • Manage the office storage system including detailed record keeping of inventory levels, and monitoring of use by staff as appropriately required;
  • Coordinate with Administrative Assistant and other staff to create and maintain administrative files for the office, keeping consistent and in an orderly manner;
  • Coordinate all logistical support for staff and consultants including office set up, hotel accommodations, transportation, and conference bookings;
  • Liaise with travel agents to obtain reservations and tickets for all project related in-country and international travel;
  • Work with the senior management to ensure safety and daily security of office premises;
  • Produce and track all Mission travel concurrence requests and approvals;
  • Serve as a liaison with office landlords, assisted by the Director of Finance & Operation and/or the Chief of Party, when necessary.
  • Manage various service contracts in coordination with the Director of Finance & Operations for both the office and expatriate staff residences including security, drinking water supply, generator maintenance, etc.
  • Maintain the office equipment inventory and provide support on annual reconciliations, as well as monthly updates.
  • Responsible for communicating with appropriate authorities regarding obtaining the VAT tax exemption certificate.
  • Implement and adhere to JSH’s personnel, financial, operations and fraud management policies, and
  • Undertake any other responsibilities, tasks or activities as required by the Director of Finance & Operations.
  • Act as liaison between external vendors and JSH


  • First degree in business administration, public administration or related field, with at least 8 years of office management experience in an international organization or multinational company;
  • MBA would be an added advantage
  • Experience with fleet management, inventory management, logistics support and vendor management
  • Demonstrated experience in supervision of support staff;
  • Strong critical thinking, problem-solving and supervisory skills;
  • Excellent written and verbal English skills;
  • Strong communication and interpersonal skills.
  • Experience working with an international NGO preferred;
  • Ability to deal appropriately with sensitive issues and maintain a high level of confidentiality at all times

Supervision and Reporting:

This position will work under the guidance and supervision of the Director of Finance & Administration.

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Method of Application

To apply please complete the application form available HERE. Applicants are required to submit a cover letter and CV with three references and full addresses and contact information via the application form

Closing Date: 14th October, 2022

Please note that you do not need to apply if you do not meet the minimum requirements. Only candidates meeting the minimum requirements will be contacted.

To apply for this job email your details to [email protected]


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