OFFICER – DEBTOR MANAGEMENT (RECOVERIES)

JOB SUMMARY

The job holder will be responsible for:

• Collections of loan repayments and allocation of the payments to clients’ accounts in Baylend
• Accurate preparation of submissions of expected loan repayments to various employers, DDACC team for collections on direct debit, Bayport Commercial for collections through Sungapo accounts and any collections platform.
• Accurate receipting of collections to the clients’ accounts in Baylend.

JOB SPECIFICATIONS

• Prompt and accurate preparation of assigned employer inputs & cessations to prevent loans going into credit
• Prompt and accurate preparation of assigned inputs for direct debit (DDACC) or other forms of recovery
• Ensure accurate excel and exception receipting of assigned employers, timely posting of open periods and linking of unallocated receipts (deduction run and debit order)
• Preparation of reports (Collection efficiencies, expected figures, and periodic performance reports for assigned employers)
• Accurate investigation/Rehabilitation of Loans in arrears, ensuring that letters and text messages are sent to refund deserving clients.
• Works with Arrears Management team in compiling and following up on non-recoveries
• Timely consolidation of feedback regarding non-performing loans (Both from external and internal investigations such as obtaining payroll status for all non-recoveries from stakeholders and retrieval of deals, DDACC/Standing order feedback).
• Ensure timely collection of deduction files.
• Stakeholder Management (Both internal and external). Timely follow-ups to ensure inputs submitted have been captured.
• Perform any other duties as may be assigned by the Line Manager.

MINIMUM ENTRY REQUIREMENTS

• Grade 12 with 5O Levels including Mathematics and English.
• Preferably an Accounting qualification, Degree in Business Administration, Statistics or any business-related field.
• Minimum of one-years’ work experience
• Experience in performing reconciliations will be an added advantage.

OTHER SKILLS AND ATTRIBUTES

• Ability to work well under minimum supervision.
• Proactive and self-motivated.
• Attention to detail and ability to work accurately.
• Maintain the highest level of confidentiality and integrity