Are you passionate about delivering exceptional customer service and ensuring a seamless claims experience? Hollard Insurance Zambia is looking for a dedicated individual to join our team as a Motor Assessor.

Job Purpose

The Motor Assessor will be responsible for delivering courteous and efficient motor vehicle assessment services, ensuring a high standard of customer satisfaction. This role involves conducting accurate and cost-effective negotiations for vehicle repairs, aiming to provide a consistent and effective service to both internal and external customers. The Assessor will play a crucial role in ensuring that the claims experience for our customers is seamless, managing the entire process from assessment through to the completion of repairs.

Key Responsibilities:

• Conduct comprehensive vehicle inspections.
• Negotiate cost agreements with repairers that are competitive and fair based on accident damages.
• Source independent quotations from parts dealers.
• Maintain effective communication with customers throughout the repair process.
• Monitor repair works to ensure they meet the highest standards and are completed within reasonable timelines.
• Manage relationships with repairers and provide support as needed.
• Perform any other related duties as assigned.

Required Qualifications:

• Certificate in Motor Technology.
• Diploma in Insurance is an added advantage.
• Grade Twelve with Five O Levels, including English and Maths.
• 5-10 years of experience in claims management and administration.