NOTE: Please read carefully all the information provided below

People in Need (www.peopleinneed.net) works in Zambia since 2017 delivering lifesaving and development assistance to vulnerable people in the sectors of nutrition, livelihoods, WASH, environment and good governance. We are part of Alliance 2015, a strategic network of seven European non-governmental organizations engaged in humanitarian aid and development projects. Lear more here: www.alliance2015.org

We are committed to ensuring diversity and gender equality within our organization and encourage applicants from diverse backgrounds to apply.

1. Position: Monitoring, Learning, Accountability and Learning Officer

Location: Mongu

Contract duration: (1 year with possibility of extension)

Start Date: ( Negotiable)

Line Manager: Head of Programmes

Application deadline: (04/08/2023 “the applications will be processed on the rolling basis and may close depending on the volume of applications)

Salary: Candidates will be informed about the salary range in the beginning of the recruitment process

Job Summary

The MEAL Officer, with support from Head of Programmes, will develop MEAL system, tools and procedures for the Enhancing Livelihood Opportunities through Ecosystem Protection in Barotse Floodplain of Western Zambia project. S/he will ensure all MEAL activities for the project are carried out in timely, effective and efficient manner and collect, analyze and store data in Sharepoint and Navision regularly. S/he will provide direct support to Project Manager updating Indicator Tracking Table and Results Framework for the project. S/he will also be CFRM focal person for the project and will ensure effective development and implementation of CFRM systems, tools and procedures for the project.

Tasks and Responsibilities

Monitoring, Evaluation, Accountability & Learning

• Undertake responsibility, with continual coordination with the project manager and line manager, of implementing all activities as per the work plan
• Design data collection methodology (sampling, data collection tools and process), data analysis and self-verification for project evaluation purposes.
• Draft, with support from the line manager, key M&E tools such as ITT, results framework, monitoring checklists etc. for the project and ensure all tools are updated regularly.
• Ensure adherence to the M&E framework with direction from the line manager and project manager.
• Ensure that project feedback, results and lessons learnt are effectively and regularly shared in order to adjust and improve project approaches and delivery.
• Provide training for PIN and partners’ staff as required on data collection & any other project monitoring & evaluation activities.
• Support planning, logistics and coordination of monitoring team, consultants/technical assistance visits are required.
• Ensure PIN programs are conducted in compliance with both PIN’s and donor’s rules and regulations, especially anti-corruption, transparency and accountability principles.
• Prepare MEAL workplan and implement it to ensure all activities are carried out in a timely manner, with frequent monitoring field visits and prepare MEAL reports subsequently providing program with useful feedbacks.
• Lead enumeration team for conducting key monitoring tasks such as baseline/endline surveys, need assessment, satisfaction surveys in the field.
• Ensure all the important project documents are stored in PIN online archive tool i.e. ELO, Sharepoint. Similarly, ensure maintenance of hard copies of the same.

Community Feedback and Response Mechanism (CFRM)

• Oversee the development and implementation of CFRM framework for the project.
• Ensure the developed communication tools for CFRM are beneficiary friendly.
• Handle the serious complaint with confidentiality and discuss the matter according to its gravity, with the relevant authority.
• Train and support project staff on CFRM policy and ensure the effective communication of CFRM mechanism at community level.
• Maintain the database of feedback & complain received and communicate to the relevant authorities on periodic basis.
• Share the learnings generated from CFRM to managers for effective or adaptive programming.
• Follow up on the resolution of complaint with managers, receive their response and communicate to beneficiary accordingly.
• In case of complaint box installation at community level, ensure its handled in timely manner by the CFRM focal person at field level.
• Through periodic assessments of CFRM tools and methods, investigate if current system can be improved and become more effective. Advocate for any amendments that may be required.

Coordination, Liaison and Communication

• Ensure project manager and project team receive timely support through routine coordination mechanism.
• Work with other departments (Logistics, Finance, GESI & Communication) as well as external independent evaluators as needed and liaise with his/her counterparts as partners’ organizations
• Ensure all learnings and important informational outputs from different
• MEAL activities are communicated to the project team in timely manner.

Required Skills, Experience and Behavioural Competencies:

• At least 3 years of relevant MEAL experience in a humanitarian/development project/s
• Ability to work under pressure and within time constraints
• Ability to self-motivate, responsible and hardworking
• A team player with an ability to work in a group or alone with minimal supervision
• Excellent problem solving, decision making and organizational skills

Preferred:

• Willingness and eagerness to learn new things