Nkana Water Supply and Sanitation Company (NWSC) is a Commercial water utility providing quality water and sanitation services to its customers in Kitwe, Kalulushi, Chambishi and Lufwanyama. In its quest to improve service delivery, the Company seeks to employ suitable, highly motivated and goal-oriented professionals to fill the following vacancy:

1. METER READERS (X22): PART-TIME WORK FOR THREE (03) MONTHS

1.0 Job Purpose

To read residential, commercial, and industrial meters to generate and collect revenue for services rendered to residents effectively and efficiently to meet Company objectives

2.0 Job Accountabilities

2.1 To read residential, commercial and industrial water meters for an assigned route to ensure billing accuracy and customer satisfaction.

2.2 To record readings from all types of meters accurately and legibly into a handheld device.

2.3 To record readings manually or with the use of computer software.

2.4 To investigate and resolve any discrepancies in meter readings.

2.5 To communicate with customers about their bills and answering questions regarding billing procedures or concerns.

2.6 To communicate with customers regarding their account status, new services and other general inquiries.

2.7 To capture and report all leaks on main lines and distribution lines.

2.8 To inspect meters for unauthorized connections, defects, and damage such as broken seals.

2.9 To report to the division office any problems such as meter irregularities, damaged equipment, or impediments to meter access, including dogs.

2.10 To update customer addresses both physical and email, phone numbers and meter location information.

2.11 To read residential, commercial, and industrial meters for an assigned route to ensure billing accuracy and customer satisfaction.

3.0 Qualification and Experience

Minimum of a Grade 12 School Certificate with at least five (05) credits including English and
Mathematics