We are looking for a Medical receptionist for a new Private ENT Clinic being established in Olympia area of Lusaka.

Responsibilities

• Greet and attend to patients in person and over the phone.
• Professionally assist doctors, staff, visitors, and patients.
• Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
• Answer all phone calls in a professional and courteous manner.
• Perform all duties within HPCZ regulations.
• Maintain confidentiality of all doctor, staff, and patient information.
• Schedule appointments between doctors and patients.
• Liaise between medical departments with discretion and professionalism
• Adhere to policy and procedures during all activates.
• Assist with admissions/treatment as per agreed protocols.
• Ensure that stock levels are adequate and orders are made timeously.
• Communicate medical results to patients under clinical supervision.
• Complete accurate documentation of patient visits.

Qualifications

• 1+ years of experience working as an administrative assistant or in a relevant role
• Friendly and compassionate disposition
• Strong organizational skills
• Excellent organizational and time management skills
• Strong verbal and written communication skills
• Ability to work independently or as part of a team
• Excellent interpersonal communication skills
• Dedication to maintaining confidentiality of all patient records