ExpressCredit is a global consumer finance company operating in Zambia and 3 surrounding countries, including Botswana, Namibia, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.

Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!

To learn more about ExpressCredit, visit: www.expresscredit.co.zm

YesCash Zambia trading as Express Credit Zambia invites suitably qualified candidates based in Lusaka or willing to self-relocate to apply for the position of IT Manager.

Job Purpose

The IT Manager will be responsible for ensuring the smooth and efficient operation of our IT systems, developing IT governance, and leading a team of two Senior IT Technicians to support the organization’s objectives.

Key Responsibilities

Manage information technology and organization’s IT infrastructure, including servers, networks, data centers, cloud systems, and endpoints
Manage IT staff by recruiting, training and appraising their performance
Develop and implement the IT department’s strategy in alignment with the organization’s business objectives
Plan and manage IT budget, ensuring cost-effective solutions without compromising on quality or security
Provide input to the management team regarding IT-related decision-making and future technology investments
Design, develop, implement and coordinate systems, policies and procedures
Ensure that IT support services are responsive and meet the needs of all users, resolving technical issues in a timely and efficient manner
Ensure the availability, reliability, and performance of all IT systems, minimizing downtime and service interruptions
Establish and maintain a help desk or ticketing system to streamline support requests.
Manage relationships with external vendors and service providers, ensuring that service level agreements (SLAs) are met
Develop and enforce IT security policies and protocols to protect the organization’s data, systems, and infrastructure from internal and external threats
Stay up to date with industry news, promote and implement enhancements related to the platform’s operation.
Requirements

Grade 12 Certificate with minimum 5 credits including English and Mathematics.
Degree and other Professional qualifications in computer Science and any related course.
4 years of proven working experience in an IT Manager role or in a similar role
Experience in project management, IT strategy development, and budget management
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Strong problem-solving and decision-making abilities
Thorough understanding of IT systems, cybersecurity, and best practices in IT management
Effective communication skills, with the ability to work collaboratively with stakeholders at all levels
Analytical, highly organized, attention to details,
Valid driver’s Licence