About Us:

Wasoko is transforming communities across Africa by revolutionizing access to essential goods and services. By connecting small shops to the digital economy, we fix inefficient supply chains and provide services that were previously unavailable. Wasoko aims to provide everything a retailer needs, no wholesalers or banks necessary.

Thousands of retailers in Kenya, Tanzania, Uganda, Senegal, Cote d’ Ivoire, Zambia and Rwanda use Wasoko’s mobile ordering and delivery platform to receive the goods they need as quickly and cheaply as possible while also accessing growth financing for the first time. We’re looking to grow our team with highly talented and motivated employees who are excited to work in a fast-paced and dynamic startup environment.

Location: Lusaka, Zambia

About the Role

This position is a key member of the leadership team responsible for overseeing warehouse & transportation across the country(s). The role will be the custodian of Health & Safety and accountable for inventory integrity, order fulfilment and the movement of goods in and out of the Fulfilment centres with the objective to develop a customer-centric culture in all that we do within our facilities.

Reporting to: Head of Logistics Operations

Roles and Responsibilities

Ensure superior customer experience through a perfect order that is delivered in full and is on time.
Oversee a network of multiple Warehouses across the operational country / region you’ll be assigned with 15% – 20% Growth MOM
Lead and Educate Branch Managers in identifying key performance improvement indicators, targeting opportunities for improvement, adopting best practice processes and successfully executing improvement initiatives.
Actively participate in the recruitment and hiring process, ensuring we always attract and retain the best talent.
Ensure that the performance goals are set and achieved, through the proper execution of performance metrics as it relates to Safety, Quality, Productivity and Customer Service.
Ensure the company’s physical assets (building, equipment, inventory, etc.) are properly controlled, maintained, protected and utilised. Drive process improvements to continually improve fulfilment efficiencies.
Own the overall performance visibility for the country logistics team versus targets set m-o-m/ q-o-q. Engage closely with initiative owners to ensure target completion can be achieved on time.

Requirements

Degree (Bachelor/Masters) in Supply Chain Management, Project Management, Business, Logistics Operations, or related field
5+ years of experience in Operations Management, Logistics & General Management with a data-driven and analytical focus
A good understanding of fulfilment centre and transport operations with a regional span of control
Track record of leading and inspiring a team of individuals to work collaboratively and continuously improve results
Solid team player with a Customer First mindset
Strong attention to detail,analytical mindset and systematic problem-solving skills
Self-motivated and desire to learn and seek new challenges
Ability to influence others, including key stakeholders in the wider business
Power BI/Tableau Proficiency advantageous
WMS – Manhattan Scale or similar proficiency advantageous
LMS – Loginext or similar proficiency advantageous