POSITION: Loan and collections officer (Re-advertised)

REPORTS TO: Head of Credit Collections

ROLE:

We are searching for a bold and conscientious Loan and Collections Officer to process our loans, contact defaulters on loans and work with them to develop plans to pay those debts back. Our Credit officers go the “extra mile” to build trust relationships, customer loyalty and satisfaction throughout the credit lending process

MAIN RESPONSIBILITIES

• Evaluate credit worthiness by processing loan applications and documentation within specified limits
• Interview applicants to determine financial eligibility and feasibility of granting loans
• Determine all applicable ratios and metrics and set up debt payment plans
  Communicate with clients either to request or to provide information
• Justify decisions (approvals/rejections) and report on them
  Prepare presentations for the Credit Risk Committee to review and authorise
• Complete loan contracts and counsel clients on policies and restrictions
  Update job knowledge on types of loans and other financial services
  Maintain and update Loan management system records
• Assess customer needs, explore all options, and introduce different types of loans
• Develop referral networks, suggest alternate channels and cross-sell products and services to accomplish quotas
• Operate in compliance with laws and regulations and adhere to lending compliance guidelines
• Review the company debtor list.
• Contact customers and informing them of their overdue bills.
• Advise customers on their payment options and suggesting methods of payments.
• Negotiate suitable payment plans.
• Maintain customer payment records in our Loan Management System.
• Write notice warnings to customers when payments are not being made.
• Respond to customer queries.
• Knowledge of payment plans and debt recording procedures
• Versatile and able to get involved in other company operations

Experience, Skills and Qualifications

• Bachelor’s degree in Accounting, Business Management, or a similar field.
• Valid driving license is an added advantage
• Previous experience working as a Loans and Collections Officer (+1 years)
• Strong verbal, written, and interpersonal skills
• Confident and brave personality to approach and work with disagreeable defaulters
• Excellent negotiating skills.
• Patience and resilience