Designation: Loan Officers – 13

Reporting Line: Branch Supervisor

Business Unit: Operations

Department

Location:  Chipata (2), Chinsali (2), Kasama (2), Kitwe (1), Solwezi (1), Kabwe (1) Lusaka (2), Chingola (1), and Mongu (1).

Job Purpose:  The purpose and role of the position is to vet Loan applications, recommend them for approval, and ensure excellent customer service delivery. 

Key Outputs & Responsibilities: –

• Achieve sales targets as set on a monthly basis.
• Maintain excellent Customer service and care.
• Achieve 100% collection target for all loans issued.
• Ensure that Customers are served within the stipulated TAT.
• Accurate data capture of reports and loan applications in the system
• Ensure compliance to all company policies and procedures.
• Ensure the precise and persuasive promotion of all products.
• Customer Retention/ Stakeholder Management.

Qualifications & Experience

• Grade 12 School Certificate
• Business Degree or Higher Level Diploma, or any other professional qualification in a related field
• Experience in Sales and Marketing
• Minimum 2 years working experience in microfinance, or banking institution is an added advantage.