Learning and Development Manager

Job Summary
Reporting to the Executive Head of Human Capital, the role of Learning and Development Manager will be responsible for designing, implementing, and overseeing programs that enhance employee skills, knowledge, and performance. This role involves identifying training needs, developing educational content, and managing various learning initiatives to support the organization’s strategic goals and improve overall employee effectiveness.

Purpose of the role

• Conducting assessments to identify human and institutional capacity development training programs and interventions for sales teams and the entire organization.
• Collating and triangulating data from the PMS to inform individual, departmental and mesa-wide training and development needs.
• Developing curriculum and frameworks of winning strategies for agency recruitment and development, induction, leadership development and Performance Management for sales teams.
• Analysing performance gaps and determining the most effective learning solutions.
• Designing and developing human and institutional capacity development training programs and interventions, and their associated materials to address identified needs.
• Creating engaging and interactive content for various learning methods, including in-person, online, and blended learning for mainstream staff and sales teams.
• Facilitating training sessions and workshops and collaborating with subject matter experts to deliver specialized training.
• Developing and implementing the organization’s learning and development strategy aligned with business objectives.
• Promoting a culture of continuous learning and professional development.
• Assessing the effectiveness of training programs through feedback, assessments, and performance metrics.
• Determining and reporting the Return on Investment of implemented interventions, and making recommendations for improvements based on evaluation results.
• Developing the Learning and Development budget, and suggesting cost-effective use of resources to achieve the intended outcomes.
• Ensuring training programs comply with industry regulations and organizational policies.
• Collaborating with department heads and managers to align training programs with departmental and organizational goals.
• Effectively communicating with employees to encourage participation and engagement in development programs.

Minimum qualifications and experience

• Grade 12 (or equivalent)
• Bachelor’s degree in Human Resources, Business Administration, Education, or a related field.
• 5 Years proven experience in learning and development, instructional design, or a similar role.
• Experience in managing professional development programs is preferred.
• Full Accreditation in Teaching Methodologies. Proof of ability to attain provisional may be considered.

Desired Attributes

• Strong knowledge of learning theories and instructional design methodologies.
• Excellent communication and presentation skills.
• Ability to analyse data and generate reports.
• Proficiency in learning management systems (LMS) and e-learning tools.
  Strong organizational and project management skills.