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Job Summary

• To provide support to the entire bank by processing all liability account applications and updates.
• The jobholder is responsible for capturing new account details and execution of customer instructions for updates on existing accounts.
• Staff will be required to perform any other work assigned to them in line with Productivity matrix, plus any other duties that may be provided by line manager from time to time.

Job Description

Accountability:  Opening and Maintenance of Accounts: – (80%)

Outputs:

• Receives authorized  customer instructions from  KYC Officer for:
• New accounts, amended or cancelled stop orders/standing

instructions

• Amendments to customer and account details
• Capturing account details for both individuals and entities

authorized by Team Leader/KYC Officer

• Receives and executes customer instructions from KYC Team

Leader/ KYC Officer confirmed as KYC compliant for accounts

opening

• Amended or update customer instructions on signature  additions
• Amendments to customer and account details on Ebox
• Executes the instructions i.e. new accounts and amendments to

accounts according to customer’s details and account details on

the relevant system

• Rectify all rejected input data wrongly entered and incorrectly

scanned signatures returned by Team Leader/KYC Officer Account

opening

•  Resolve all account opening and amendments queries from

branches/query centre

• Scan and link signatures to accounts opened
• Execute customer instructions that are not systematically executable

Accountability:  MI (10%)

Outputs:

• Generate both daily and monthly MI on all opened accounts

Accountability:  Snap Checks (10%)

Outputs:

• Participate in snap checks  as assigned by team manager
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.

Role Specific:

• Analytical skills and an eye for detail
• Significant social skills and initiative to deal with the variety of people and situations.
• High degree of keyboard skills, accuracy and speed.
• Relationship management at multiple levels of seniority
• Numerical skills
• Interviewing and recruitment skills
• Listening and questioning skills
• Project management and training skills
• Planning and organisational skills
• Communication and presentation skills
• Persuading and influencing
• Clear and concise writing and reporting

Person Specific:

• Basic understanding of the nature and dynamics of the banking industry
• Negotiation skills
• Good interpersonal skills
• Planning and organising skills
• Resilience and flexibility
• Quality/excellence mindset
• Able to work without supervision
• Personal organization and thoroughness
• Quality conscious initiative and integrity
• Managing relationships
• Results focussed

Education and Experience Required

Preferred: Bachelor`s Degree and professional qualification

Essential: Advanced Diploma or Diploma in relevant professional qualification (Banking, Economics, Business administration, etc)

Experience:

•  Minimum 1 year work experience.
• Awareness of cultural differences and varying legal/regulatory environments.
• Banking or Financial services industry related knowledge.

Knowledge & Skills:

Essential

• Detailed working knowledge of people policies and procedures.
• Some experience in facilitating training courses.
• Employee database management experience
• Thorough knowledge of the banks typing standards and customer service standards.
• Very good understanding of the COO’s/ team’s preferred style.
• A good understanding of the banks general policies and procedures.
• Understanding of the use of equipment, filing procedures.
• Clear understanding reconciliation business rules.
• Understanding of Bank’s policies and procedures.
• Working knowledge of the Bank’s processing systems, including the Sybrin system, Laser Archive and FOS

Preferred

• An understanding of the external economic, political, legal and regulatory environment and its internal impacts in the regional and country
• Knowledge of payments systems such as Sybrin, FOS, E-box and Laser Archive.

Competencies:  

• Business management
• Risk Management
• Communication/Influencing skills
• Stakeholder/customer relationship management
• Strong data and digital experience
• Strong Communication/Influencing skills and managing multiple stakeholders and customer relationships
• Strong influencing and negotiation skills
• Ability to think creatively and identify innovative solutions
• Key board skills
• Good communication skills, both verbal and written
• Accuracy
• Time Management
• Numeracy
• Ability to work under pressure.
• PC skills
• Analytical skills

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)