KEY ACCOUNT MANAGER – ZAMCHICK (1)

The Required Skills for this Role Include:

• Ensuring that Annual budget is developed.
• Ensuring that the Budget is analyzed, reconciled and controlled.
• Ensuring that Quarterly spending is reviewed in alignment with volume estimates.
• Ensuring that KPI standards are maintained.
• Implementing and controlling all promotions.
• Implementing all programs agreed in the annual plan and table top review and to plan in terms of timing, standards & cost.
• Planning and reviewing quarterly & refocus where necessary.
• Developing a thorough understanding of key clients’ needs and requirements and preparing customized solutions.
• Developing and sustaining sold relationships with key clients.
• Accountability for customer service improvement & maintenance.
• Addressing and resolving key client complaints.
• Acting as the main contact between key clients and internal stakeholders.
• Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
• Coordinating negotiations of contracts with key clients and meeting established deadlines for the fulfilment of each client’s long-term goals.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Compiling Weekly & Monthly sales report: volume & narrative

The Required Qualifications are:

• Bachelor’s degree in business administration, sales, or related field.
• 5 years’ experience in Customer management or related field.

The Required Attributes Include:

• Proven experience in key account management.
• Proficient in all Microsoft Office applications.
• Sales Budget experience
• Ability to build rapport with key clients.
• Strong negotiation and leadership skills.
• Must be pro-active in approach to routine tasks & problem solving
• Must be target achievement focused
• Good communications skills, both verbal & written
• Good numeric skills