African Parks is a non-profit conservation organization that takes on the complete responsibility for the rehabilitation and long-term management of national parks in partnership with governments and local communities. We currently manage 20 national parks and protected areas in 11 countries covering over 17 million hectares in: Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, Rwanda, Zambia and Zimbabwe

Job overview

The Kafue Tourism Intern Program offers hospitality and tourism graduates and Grade 12 school leavers the opportunity to gain valuable work experience in the tourism and safari industry. The Interns will fulfil a variety of functions across the Park at access points, offices and Lodges. They will interact closely with guests and will require excellent communication skills. We are looking for young women and men who are wildlife enthusiasts and believe in excellent hospitality service.

Key Responsibilities

• Act as tourism Liaison with guests on arrival and departure
• Provide information to guests with regards to the Park and local area
• Assist in front-of-house food and bar service
• Assist in back-of-house functions including maintenance and cleaning
• The management of reservations and bookings system in conjunction with management
• Cross checking of confirmed bookings in the relevant booking systems
• Checking payments are made with the Financial Controller prior to the tourists visit
• Capturing all details of visiting tourists in the proper manner and issuing them with a permit
• Tracking tourism revenue through data records on a monthly basis
• Any other administrative tasks as may from time to time be directed

Capabilities, competencies and experience

• Grade 12 or a tourism related Tertiary Qualification (added advantage)
• Fluent English (written and spoken)
• Good report writing skills
• Good team player
• An outgoing personality who enjoys working with clients and business partners
• Good organisational skills
• Willing to work with international guests with discerning standards
• Ability to problem solve, make do with what one has to solve often complicated problems
• Excellent computer skills (added advantage)
• Driver’s License (added advantage)

African Parks Zambia is an Equal Opportunity Employer.