Position Description
EnCompass seeks Information Technology (IT) Specialist candidates for a five-year United States Agency for International Development (USAID) Zambia Monitoring, Evaluation, and Learning (MEL) Platform. The MEL Platform will provide USAID/Zambia with strategic and technical support to improve performance management and advance Mission learning. The MEL Platform will provide technical, administrative, and programmatic support services to USAID/Zambia in the development, implementation, and evaluation of strategies and programs related to the Mission’s priorities and will support the development and maintenance of the USAID Zambia MEL Platform.

The IT Specialist role will support all information technology needs for both the project office and Learning Hub. In collaboration with the Information Specialist, the IT Specialist dashboard, GIS tools/systems, and other data management needs. Under the supervision of the Learning Hub and Logistics Manager, the IT Specialist will ensure all technology is Section 889(a)(1)(B) compliant and/or receives the necessary waivers for approval.

Position Duties and Responsibilities
Essential functions:

IT Support:

• Provide IT support for the project office and Learning Hub.
• Set up and implement IT-related solutions to enhance the efficiency of the MEL Platform and Learning Hub including: Network administration tasks, hardware and software set up and installation, ensuring data storage is safe and secure, etc.
• Resolving IT system function issues, including network, hardware and software-related issues.
• Provide ongoing support and troubleshooting for IT issues for Platform staff and visiting consultants or TDY staff at the Learning Hub/hotdesks
• Provide IT related support to the Learning Hub and Hot Desk Space booking system.
• Collaborate with the Information Specialist to develop and maintain data dashboards.
• Support the GIS Specialist to maintain GIS tools and systems.
• Address other data management needs as required.

Compliance and Security:

• Ensure all technology is compliant with Section 889(a)(1)(B), and prepare requests to obtain necessary waivers for technology that requires approval.

Position Requirements
Qualifications

Academic Qualifications

• Bachelor’s degree in Information Technology, Computer Science or relevant field.

Experience and Skills

• Experience in IT support, preferably within international development projects.
• Proficiency in developing and maintaining dashboards and GIS tools/systems preferred.
• Knowledge of Section 889(a)(1)(B) compliance requirements.
• Strong problem-solving skills and the ability to work collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Citizens of Zambia are strongly encouraged to apply

How to Apply

Please submit CV and cover letter, and complete the application

EnCompass LLC is a progressive Equal Opportunity Employer. We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. EnCompass also does not tolerate retaliation against individuals who report discrimination or harassment. Our continuing commitment to the principle of Equal Opportunity Employment for all means all employment decisions are based only on the job requirements, the candidate’s qualifications, and the needs of EnCompass as a business—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.
For US based positions: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

The incumbent must be able to work in a fast-paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

If you require accommodations in line with the Americans with Disabilities Act to complete your application, please call 301-287-8700, provide your contact information and a description of your accessibility issue. We will make a determination on your request for reasonable accommodation on a case-by-case-basis, and we will call you back within approximately 3 business days.

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