Job Title: IT Officer

Department: IT & Information Security
Location: Lusaka
Reports To: Head – IT & Information Security (Currently handled by Head – HR)

Job Purpose:
The IT Officer will provide technical support, assist in maintaining IT infrastructure, and ensure compliance with ISO 27001 information security standards. The role involves troubleshooting IT issues, supporting end-users, and contributing to the firm’s information security framework to protect sensitive client and company data.

Key Responsibilities:
IT Support & Infrastructure Management:

• Provide first-line technical support for hardware, software, and network issues.
• Install, configure, and maintain IT equipment including desktops, laptops, printers, and servers.
• Assist in managing user accounts, email configurations, and access control in accordance with IT
  policies.
• Monitor system performance and ensure IT infrastructure operates efficiently.
  Information Security & ISO 27001 Compliance:
• Assist in implementing and maintaining ISO 27001 controls and policies.
• Support periodic security audits and risk assessments to identify vulnerabilities.
• Ensure secure handling of company and client data in line with data protection policies.
• Educate users on cybersecurity best practices, including phishing prevention and password
  management.

Network & Systems Administration:

• Assist in maintaining local area networks (LAN), firewalls, and VPNs.
• Support regular system updates, patches, and software deployments.
• Help maintain backups and disaster recovery plans to ensure business continuity.

General IT Administration:

• Maintain IT asset inventory and ensure proper documentation of IT resources.
• Collaborate with vendors and service providers for IT support and procurement.
• Assist in IT policy documentation and enforcement within the organization.

Qualifications & Experience:

• Bachelor’s degree or diploma in IT, Computer Science, or a related field.
• 1-2 years of experience in IT support, system administration, or cybersecurity.
• Basic knowledge of information security principles, preferably with exposure to ISO 27001.
• Experience with Windows and Linux operating systems, Microsoft 365, and networking
  fundamentals.
• Understanding of cybersecurity tools such as antivirus, firewalls, and endpoint protection
  solutions is a plus.

Skills & Competencies:

• Strong troubleshooting and problem-solving skills.
• Good understanding of IT security best practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Attention to detail and a commitment to maintaining IT security.