PURPOSE OF ROLE

The ICT Support Officer will be based at Kansanshi Mine Hospital (KMH) in Solwezi and supports  all ICT requirements for Mary Begg group of clinics and manages all ICT, communication, medical and other equipment in the Sites.

Our ICT Support Officer conducts herself/himself in a professional manner and always demonstrates good customer service towards all MBCC employees and clients. He/she maintains the confidentiality of the company and its staff at all times and adheres to the Mary Begg Code of Conduct.

KEY ROLE RESPONSIBILITIES 

• General IT Support, troubleshooting and supporting staff with hardware and software inquiries; working together with the Mary Begg team to deliver a professional high quality service level to end users.

• Assist in training and support of users of technology and systems
• Identify and recommend new initiatives to enhance and improve company systems
• Conduct safety checks on computer equipment.
• Providing technical support across the company (this may be in person or over the phone)
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Installations of software on user terminals, troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Provide weekly status reports of all hardware at sites. This will include faults reported, diagnosis of fault and actions taken to resolve the fault
• Maintain ICT asset register at sites
• Installing and configuring computer hardware, software, systems, networks, printers and scanners

REQUIRED TECHNICAL SKILLS, TRAINING & EXPERIENCE

• Grade 12 Certificate with a Merit in Math & English
• Degree/Diploma in Information Technology or Computer Science or related field
• At least 2 years experience in a user support role
• Resolve hardware, software and networking issues
• Knowledge of Networking,
• Experience with Google for business
• Makes recommendations in areas of expertise.
• Ability to innovate and improve processes.